Chatbox vs. Genesys Cloud CX
Chatbox vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chatbox | N/A | Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the vendor, Chatbox’s Instant Apps are currently being used by Oracle Intelligence Bots platform, and facilitate the use of rich, structured data within messaging flows, to help create on-demand, personalized… | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Chatbox | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Chatbox | Genesys Cloud CX | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Chatbox | Genesys Cloud CX | |
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Small Businesses | Gist Score 9.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chatbox | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Chatbox | Genesys Cloud CX | |
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Likelihood to Recommend | Chatbox No answers on this topic | Genesys |
Pros | Chatbox No answers on this topic | Genesys |
Cons | Chatbox No answers on this topic | Genesys |
Likelihood to Renew | Chatbox No answers on this topic | Genesys |
Usability | Chatbox No answers on this topic | Genesys |
Reliability and Availability | Chatbox No answers on this topic | Genesys |
Performance | Chatbox No answers on this topic | Genesys |
Support Rating | Chatbox No answers on this topic | Genesys |
In-Person Training | Chatbox No answers on this topic | Genesys |
Online Training | Chatbox No answers on this topic | Genesys |
Implementation Rating | Chatbox No answers on this topic | Genesys |
Alternatives Considered | Chatbox No answers on this topic | Genesys |
Contract Terms and Pricing Model | Chatbox No answers on this topic | Genesys |
Scalability | Chatbox No answers on this topic | Genesys |
Professional Services | Chatbox No answers on this topic | Genesys |
Return on Investment | Chatbox No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |