TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatfuel

    Score9.9 out of 10
    N/AChatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

    $15

    per month

    Unblu

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.N/A
    Pricing
    ChatfuelUnblu
    Editions & Modules
    Pro
    $15
    per month
    Free
    Free
    Premium
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    ChatfuelUnblu
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Best Alternatives
    ChatfuelUnblu
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatfuelUnblu
    Likelihood to Recommend
    9.0
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.7
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatfuelUnblu
    Likelihood to Recommend
    Chatfuel
    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Incentivized
    Read full review
    unblu
    We recommend the use of Unblu for working with mostly professional meetings, as there are many advantages to the platform over private teams, especially when it comes to coding and sharing data, keeping everyone involved in business transactions properly [organized].
    Incentivized
    Read full review
    Pros
    Chatfuel
    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Incentivized
    Read full review
    unblu
    No answers on this topic
    Cons
    Chatfuel
    • Setting it up is time-consuming.
    Incentivized
    Read full review
    unblu
    No answers on this topic
    Support Rating
    Chatfuel
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Incentivized
    Read full review
    unblu
    No answers on this topic
    Alternatives Considered
    Chatfuel
    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Incentivized
    Read full review
    unblu
    No answers on this topic
    Return on Investment
    Chatfuel
    • It helped overall with visitor engagement.
    Incentivized
    Read full review
    unblu
    • Thanks to Unblu, digital interactions with our customers and general visitors to our website have greatly improved, allowing us to better identify those who might become loyal to the company, and therefore helping us to close sales much more consistently, not only increasing our profits but also securing more revenue in the future.
    Incentivized
    Read full review
    ScreenShots