TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChatGPT

    Score8.9 out of 10
    N/AOpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

    $0

    per month

    Front

    Score9.2 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Pricing
    ChatGPTFront
    Editions & Modules
    Free
    $0
    per month
    Plus
    $20
    per month
    Team
    $30
    per month per user
    Pro
    $200
    per month
    Enterprise
    Contact Sales
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Offerings
    Pricing Offerings
    ChatGPTFront
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.
    More Pricing Information
    Features
    ChatGPTFront
    Incident and problem management
    Comparison of Incident and problem management features of ChatGPT and Front
    Feature
    ChatGPT
    -
    Ratings
    Front
    7.6
    6 Ratings
    7% below category average
    Organize and prioritize service tickets00 Ratings8.26 Ratings
    Subscription-based notifications00 Ratings6.74 Ratings
    Ticket creation and submission00 Ratings7.74 Ratings
    Ticket response00 Ratings7.74 Ratings
    Self Help Community
    Comparison of Self Help Community features of ChatGPT and Front
    Feature
    ChatGPT
    -
    Ratings
    Front
    7.0
    6 Ratings
    13% below category average
    External knowledge base00 Ratings7.06 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ChatGPT and Front
    Feature
    ChatGPT
    -
    Ratings
    Front
    8.8
    4 Ratings
    9% above category average
    Customer portal00 Ratings8.33 Ratings
    Social integration00 Ratings9.43 Ratings
    Email support00 Ratings9.24 Ratings
    Help Desk CRM integration00 Ratings8.42 Ratings
    Best Alternatives
    ChatGPTFront
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Kustomer
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChatGPTFront
    Likelihood to Recommend
    9.1
    (22 ratings)
    9.1
    (35 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    9.0
    (1 ratings)
    Usability
    9.1
    (21 ratings)
    9.4
    (9 ratings)
    Support Rating
    7.0
    (1 ratings)
    9.8
    (5 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ChatGPTFront
    Likelihood to Recommend
    OpenAI
    I’d definitely recommend ChatGPT to anyone as a great introduction to generative AI and as a starting point in research, writing, brainstorming, or general questions or judgement questions. It can be a great tool to use when you don’t necessarily need an accurate answer. For example, I wouldn’t let it calculate my taxes, but I’d use it to ask some general tax questions, then ask for sources and then verify by checking those sources. I also love ChatGPT for writing and questions - it’s great for emails, creating templates and outlines, and for generating spreadsheet formulas.
    Incentivized
    Read full review
    Front
    I think Front is very useful for every company with multiple teams working together on different emails from clients. Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy. Also would not recommend for teams that work is individualized, as team work is the main point of Front.
    Incentivized
    Read full review
    Pros
    OpenAI
    • Saves time by generating content about a specific topic very quickly
    • Allows us to quickly learn information online (from various sources or even a single lengthy article) into more summed up digestible paragraphs (and even bullet points)
    • Can autogenerate content on a vast amount of topics
    Incentivized
    Read full review
    Front
    • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
    • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
    • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
    Incentivized
    Read full review
    Cons
    OpenAI
    • Wish it had support for better slides generation. Sometimes we found ourselves using chatgpt to outline a presentation but build it ourselves or use a tool like Gamma
    • Maybe a chepear $10 plan. In some countries the US dollar can be expensive and $20 goes a long way.
    • I wish you could make projects with more files. They limit it. Or make the limit based on the content, not the number of files per se
    Incentivized
    Read full review
    Front
    • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
    • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
    • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenAI
    ChatGPT is a powerful assistant. As long as you understand what it is you're looking for in its results, it can save you a lot of time due to its ability to do the heavy lifting for you. This frees your time up to enable you to concentrate on other tasks.
    Incentivized
    Read full review
    Front
    We are very happy with Front and don't anticipate changing
    Incentivized
    Read full review
    Usability
    OpenAI
    It's a potent utility tool, personally and professionally. It’s also very convenient - it can be used for a wide range of things and scenarios, and when used correctly, it usually produces dependable results in
    seconds. I would give it a full 10 if it didn't hallucinate as much as it does, and the image generator was more accurate.
    Incentivized
    Read full review
    Front
    It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
    Incentivized
    Read full review
    Support Rating
    OpenAI
    Their responses are always professional , although they delay sometimes
    Read full review
    Front
    The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
    Incentivized
    Read full review
    Alternatives Considered
    OpenAI
    I find that ChatGPT has the best overall system for user-friendly Ai. I like the customization options of this tool in comparison to others. The ease of setting up a custom GPT with knowledge and resources is great - you don't get that in other tools. I also like the ability to embed the application directly into the browser or computer. This is powerful and opens up addition features or tools
    Incentivized
    Read full review
    Front
    This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
    Incentivized
    Read full review
    Return on Investment
    OpenAI
    • I can solve problems quickly. What would take some time, for example, writing an SPF string, ChatGPT can do it correctly in seconds if I it gives the correct information.
    • The best tool I've ever used for research. For example, I can ask ChatGPT to list all the villages, cities and townships in a specific county. And provide the URL link for each.
    • Problems that seem unsolvable, i.e. why is Gmal rejecting every message from our list server is answered with a number of suggestions that I can follow up with.
    • Basically, has elimited a tech support position in our company.
    Incentivized
    Read full review
    Front
    • Saved our executive team considerable amount of time chasing support questions through different channels.
    • Gave our team clear accountability for who was lead on a support issue and how to escalate.
    • Customer regularly say our support is the best in the industry.
    Incentivized
    Read full review
    ScreenShots

    Front Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot