Check Point Harmony SASE vs. ManageEngine Endpoint Central

We have found that when thoughtfully implemented, Check Point Harmony SASE can be well suited for almost any customer. Smaller customers may not need all the functions of SASE, but they all need a reliable VPN solution when traveling. The platform can be configured for individual tenants, allowing the solution to scale with the client as they grow. As the customer grows, they are already familiar with the agent, so scaling up has less user pushback.

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For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.

• Secure access.
• Multiple Azure tenant accessibility within a single login.
• Ease of deployment.

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• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

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• Harmony SASE can use some improvement in reporting. While general reports are available in the dashboard, it lacks additional details and flexibility to capture insights on user adoption, bandwidth utilization, etc.
• The app lacks visibility into failures, errors, and network diagnostics, which would allow IT and network professionals to conduct their own investigation and troubleshooting. While their support has a good grasp of this, having these capabilities will allow organizations to take action on their own rather than waiting for support during issues and outages.
• Expanding the platform's global presence, like adding gateways in different countries, is not a use case for us right now. They have a presence in most geographic locations we need, but I can imagine bigger companies needing other locations.

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• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

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100% chance of renewal. Is simple become part of our environment.

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ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Overall, the product is easy to use, reliable, and can be automated to minimize user input. Occasionally, an agent update will clear the workspace and sign the user out. When this occurs, a member of our helpdesk team is needed to assist the user in signing back in. This is our biggest reason for giving it a 9 out of 10.

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Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.

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The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

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In the beginning, it was a bit rough getting it to work and getting any kind of quality support from customer service. But recently they really improved their service and customer service. I believe they raise 100M in new funding which provides them the resources to make a better product with better tools and a better help desk.

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I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.

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• One of the biggest benefits of switching to Check Point Harmony SASE was the pricing model. Our previous VPN solution is usage-based and billed on the amount of network traffic, while Harmony SASE has a per-user license.
• We also benefited from simplified network architecture. Check Point Harmony SASE takes care of everything; we just need to select a location. Previously, we had to design and architect our VPN infrastructure, a task that required technical expertise.
• Our organization leverages Harmony SASE's VPN solution allows us to meet our client-specific requirements. It enables remote work and removes the requirement for a physical office.

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• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

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