Item: ManageEngine Endpoint Central
Rating: 8
Author: David Smith

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

We use ManageEngine Endpoint Central to manage our laptop, desktop, and server environment. We use it to push patches, software, image new systems, mitigate vulnerabilities, and manage inventory. Our environment is around a total of 800 systems and about 400 users. We attempted to use the MDM features but struggled with deployment and management.

Pros and Cons

Pros

software deployment
Patching
imaging
remote connections
remote console
vulnerability reporting

Cons

mobile device management
user portal for scripts
on system messaging control

Return on Investment

we have a much better patch management result now
we have much better ability to directly help our users remotely
software deployment and removal is much quicker and more dependable

Usability

with the amount of automation and prebuilt scripts and tools, this tool is really easy to train new users on and create functional staff.

Alternatives Considered

Ivanti LANDESK Service Desk (discontinued) and Microsoft Intune

ManageEngine Endpoint Central was the clear winner for us, as intune was not as user friendly and ivanti was extremely expensive and significantly less user friendly. The cost of ManageEngine Endpoint Central was the main selling point, along with the ease of use. It was almost built for our environment, which made adoption much easier.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

ManageEngine ADManager Plus, Microsoft Intune

Likelihood to Recommend

ManageEngine Endpoint Central is an extremely great tool with the best cost to value add. The product fits a lot of needs for automation and inventory management across the board. Patching and vulnerabilities are handled quite well. Where things could be improved are region specific support. When we have an issue that needs to be escalated, the support seems to be based in India so response times are often leaving a lot to be desired since we are based in america. When we don't get a response for 6-12 hours on an issue that we need help with right away, it leaves a bad taste in our mouths.

ManageEngine Endpoint Central Support

Support Rating

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

ManageEngine Endpoint Central Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Immediate help available Support cares about my success	Poor followup Problems left unsolved Escalation required Slow Initial Response

Premium Support

As I am not the purchaser, I do not know if we have purchased this or not.

Exceptional Examples of ManageEngine Endpoint Central Support

the support in the chat tool has been clutch a number of times. The support staff in that tool are extremely great and have been helpful countless times. Any time we need help to get a specific query, or navigate a specific problem, they have been extremely helpful.

Comments

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satisfied customer of ManageEngine Endpoint Central