Check Point Quantum Smart-1 Security Management vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Check Point Quantum Smart-1
Score 7.0 out of 10
N/A
Check Point offers security management architecture delivered from the Cloud designed to manage security across on-premise Firewalls, Networks, Cloud, Mobile and IoT. The Smart-1 security management solution is available in cloud and appliance-based editions.N/A
ServiceNow IT Operations Management
Score 8.7 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Check Point Quantum Smart-1ServiceNow IT Operations Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Top Pros
Top Cons
Features
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Firewall Security Management
Comparison of Firewall Security Management features of Product A and Product B
Check Point Quantum Smart-1 Security Management
8.5
1 Ratings
3% above category average
ServiceNow IT Operations Management
-
Ratings
Policy planning and rule management8.01 Ratings00 Ratings
Automated Policy Orchestration9.01 Ratings00 Ratings
Device Discovery8.01 Ratings00 Ratings
Policy Compliance Auditing8.01 Ratings00 Ratings
Attack Path Simulation Testing9.01 Ratings00 Ratings
Anomalous Event or Behavior Deviation8.01 Ratings00 Ratings
Vulnerability Scans9.01 Ratings00 Ratings
Firewall Rule Cleanup9.01 Ratings00 Ratings
Best Alternatives
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Palo Alto Panorama
Palo Alto Panorama
Score 8.6 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
Enterprises
Palo Alto Panorama
Palo Alto Panorama
Score 8.6 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Likelihood to Recommend
7.0
(2 ratings)
9.1
(5 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Check Point Quantum Smart-1 Security ManagementServiceNow IT Operations Management
Likelihood to Recommend
Check Point Software Technologies
It is very suitable to manage and monitor a large amount of network security information. It is not recommended to use the network information security management of a single firewall device in terms of cost.
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ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Pros
Check Point Software Technologies
  • Centralized Database
  • Detailed and indexed logging
  • Securely connects to each device
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ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Cons
Check Point Software Technologies
  • The user interface is very convenient to use. To say what is missing. It is only not supported in the language system that displays Chinese.
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ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Usability
Check Point Software Technologies
No answers on this topic
ServiceNow
As previously mentioned, the learning curve is pretty steep as there is a lot of "buttons and knobs" in this component.
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Alternatives Considered
Check Point Software Technologies
Far exceeds any testing we were able to think of when testing.
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ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Return on Investment
Check Point Software Technologies
  • Reduce personnel management costs
  • The elastic expansion capability solves the rapidly changing environment that needs to be changed.
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ServiceNow
  • Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
  • Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
  • Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
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ScreenShots