ITOM saved my license(s)
Updated February 23, 2022
ITOM saved my license(s)
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Operations Management
We use it to scan the network, across specific segments, however, we decided to abandon nodes collection by discovery tool, and instead, we collect data from sccm and JAMF and other scanners and discovery tools we have.
We analyze the data and also manage software licenses across the organization.
It serves both IT and Cyber Security as we not only manage licenses but also gain better visibility on users end point allocation.
In addition to that, we consider using the network and services map as part of our change management process.
We do use ServiceNow CAB, and the service map could be a great resource for impact analysis.
We analyze the data and also manage software licenses across the organization.
It serves both IT and Cyber Security as we not only manage licenses but also gain better visibility on users end point allocation.
In addition to that, we consider using the network and services map as part of our change management process.
We do use ServiceNow CAB, and the service map could be a great resource for impact analysis.
- license management
- Integrate with other tools
- Dashboards
- Change Management - impact analysis
- Scan network is limited to their discovery tool, which is costly
- Integration to jamf and ubunto tools
- Agents TCO
- integration to password management tools which are critical for successful scans
- Project portfolio
- CAB
- Agile dev
- Saved license allocated to inactive users
- Allow better negotiation
We wanted it integrated with ITSM and ITBM.
Prioir to that we used JIRA for agile development and SysAid for ticketing.
So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM.
However, we needed to migrated from JIRA to ITSM.
Only then we felt mature enough to examine ITOM, which required quite a lot of resources.
You need networking, motoring, IT and Cyber security team members in your project!!
Prioir to that we used JIRA for agile development and SysAid for ticketing.
So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM.
However, we needed to migrated from JIRA to ITSM.
Only then we felt mature enough to examine ITOM, which required quite a lot of resources.
You need networking, motoring, IT and Cyber security team members in your project!!
Do you think ServiceNow IT Operations Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Operations Management's feature set?
Yes
Did ServiceNow IT Operations Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Operations Management go as expected?
Yes
Would you buy ServiceNow IT Operations Management again?
Yes