Checkmk vs. ConnectWise RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Checkmk
Score 8.8 out of 10
N/A
Checkmk is a solution for IT Monitoring of servers, applications, networks, cloud infrastructures (public, private, hybrid), containers, storage, databases and environment sensors. It can be deployed under all major Linux distributions or users can run it as Docker container or virtual appliance on other operating systems including Windows. The tool is available as a Raw Edition, which is open-source, and as an Enterprise Edition with a many additional enterprise features. The…
$0
up to 10 systems
ConnectWise RMM
Score 7.3 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Pricing
CheckmkConnectWise RMM
Editions & Modules
Checkmk Free Edition
$0.00
up to 10 systems
Checkmk Raw Edition
$0.00
unlimited & always free
Checkmk Enterprise Edition
starting at $600.00
No answers on this topic
Offerings
Pricing Offerings
CheckmkConnectWise RMM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$600 for up to 3,000 Services / around 100 hostsNo setup fee
Additional Details
More Pricing Information
Community Pulse
CheckmkConnectWise RMM
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CheckmkConnectWise RMM
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All AlternativesView all alternativesView all alternatives
User Ratings
CheckmkConnectWise RMM
Likelihood to Recommend
10.0
(2 ratings)
7.3
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
CheckmkConnectWise RMM
Likelihood to Recommend
tribe29
In our organization which is a mash up of different hardware, software it was important to use an independent tool that wasn’t linked to one manufacturer incase a piece of hardware was dropped from support for example, we also value open-source software highly in our field. It’s important to in our IT environment to be able to customize and tweak software that we run. We don’t use the cloud monitoring aspect so Cannot comment on that side of the software.
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ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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Pros
tribe29
  • Device Management
  • Monitoring Network Quality
  • Device Quality of Service
  • SNMP
  • IOT Monitoring
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ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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Cons
tribe29
  • Updates
  • mobile interface
  • Agent for android devices
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ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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Likelihood to Renew
tribe29
Very helpful software and I highly recommend to have on hand as a tool for testing, troubleshooting, and monitoring.
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ConnectWise
No answers on this topic
Usability
tribe29
Overall Checkmk is a great product that is made and ran by a European company that is open source and highly customizable, great support if needed. On prem support is a must for our organization which Checkmk supports. Our organization has been using Checkmk for over 5 years now Performance of the software runs excellent on its own Linux server, for any company with a good Linux admin, you can have a lot of un tweaking and creating custom checks for every aspect of your environment.
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ConnectWise
No answers on this topic
Alternatives Considered
tribe29
Checkmk free version is far superior to PRTG free version. For the paid versions PRTG was more efficient and easier to use. Checkmk provides unlimited services on their free version while PRTG is limited. We like to use the free version to avoid monthly or annual costs while still utilizing the same SNMP features.
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ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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Return on Investment
tribe29
  • avoid downtime
  • Plan updates based on usage of a VM or network switch to avoid impacting users
  • User satisfaction increased due to less visible downtime or issues with our IT infrastructure.
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ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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