Designed for high-volume, cross-channel campaigns, Cheetah Digital is used by marketers to deliver highly personalized, contextual communications across various channels including email, SMS, push, mobile wallet, direct mail, and social.
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Citrix AppDNA (discontinued)
Score8.4 out of 10
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Citrix's AppDNA is application migration software, that has been discontinued.
I think CheetahMail, being one of the main ESPs in the market, is a quality choice. However, I would suggest that it's really only valuable for a bit larger of an organization, generally having staff of 100+ and revenues in tens of millions -- this is mainly to justify the amount of investment required, so may be cost-prohibitive to some. You also need to make sure that you understand the entire "level of support" you will gain through your specific contract.... the key is understanding what types of resources are within your organization (who's doing the coding? who comes up with the next campaign? What's the overall strategy?) Depending on these questions and resources, may help determine your final needs from a services point of view. CheetahMail can provide a wealth of various services specific to needs (and changes over time as your business changes), but a clear understanding of what you have before you bring them on will really help getting up and running quickly. Also be sure to truly understand the costs for the initial integrations, setups, IP senders, etc.
Desktop Operating System upgrades and migrations to ensure installed applications are compatible with the new environment. If an environment does not have a lot of locally installed applications and heavily dependent on web applications, cloud applications, and Microsoft App-V, then AppDNA is not going to be beneficial in that organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Citrix AppDNA has a user friendly interface for admins to use and the product is updated well by Citrix Support.
It does not take a lot of resources to deploy AppDNA and can be done within a work week even for a large environment.
The reports not only show compatible and incompatible applications, but provide suggested solutions for incompatible applications to resolve and make them compatible with new Operating System.
If you have Citrix XenApp or XenDesktop Platinum, AppDNA is included and no additional cost.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Citrix AppDNA should get more frequent updates on application compatibility list and provide even more detailed suggestions for fixes and perhaps auto-fix feature for some applications.
Compatiblity with legacy Operating Systems could be expanded to include more applications and OS to increase usability.
A good essential tool that should be marketed more by Citrix to organizations for usage beyond Citrix environment. Most non-Citrix IT personnel and management are unaware of the benefits of AppDNA and it's ability to help with desktop Operating System migrations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As I have begun exploring competitors, I've come to realize that every competitor offers so much more functionality and integration than CheetahMail does. When we first signed our contract, CheetahMail was much more innovative and at the forefront of email. Since being bought out by Experian, we've seen a huge decline in service and innovation. They have laid off much of their staff and moved their account representatives to Costa Rica. They also heavily rely on on third parties which you will have to pay large amounts of money for while other Email Service Providers have integrated new technologies into their platform. You will get more for your money going to a different email service such as Responsys, Silverpop, Listrak and the like,
CheetahMail has a high learning curve to master and requires a lot of backend work with tech teams to set up. Navigation is not the best and everything that should be automated is still extremely manual.
I've been very satisfied with the support given by Cheetah, they are always asking and looking for areas where they can help you improve upon your business. They are very knowledgeable and are able to quickly find any answer you are looking for.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I believe Cheetah DMS is a bit more complete and a lot more complex to use than Mailchimp. Mailchimp was born as a mail marketing service while Cheetah has always worked across the whole online advertising spectrum making it a better solution for clients that need a certain level of service and sophistication.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AppDNA is more robust and provide a nice report of application compatibility list to review and segment verified applications from problematic applications. It takes one step further from the Microsoft Windows Migration Tool by providing solutions to fix the problematic applications.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our efficiency has decreased with CheetaMail actually. Too many service calls to find out why something isn't working as expected, account setup questions, issues with PiP, takes too long to get a simple form built, customer service response time, etc...
Reporting is not very streamlined. This has caused us to take our reporting offline and use a method with better visibility.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AppDNA was relatively easy to deploy with a small team of 3-4 support IT personnel and took a week to deploy and another week for us to configure and use.
Great tool to cut down on manual process of testing initial application compatibility before system upgrade.
If you are a Citrix Platinum customer, there is no reason not to use this tool and a great way to consider upgrading to Platinum if you are an Advance or Enterprise customer.
For a single large organization (over 3000 desktops), if you are planning a desktop Operating System upgrade you need to take a look at AppDNA.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
