3 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Cherwell Asset Management

Great if you have the time and resources to set up the system correctly from the start. Bad if you're trying to rush the implementation and have very few users dedicated to the project.
Justin Brown | TrustRadius Reviewer

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Cherwell Asset Management
KACE Asset Management Appliance
2.2
Software and hardware inventory tracking
Cherwell Asset Management
KACE Asset Management Appliance
7.0
License management
Cherwell Asset Management
KACE Asset Management Appliance
1.0
Asset lifecycle monitoring
Cherwell Asset Management
KACE Asset Management Appliance
1.0
Contract management
Cherwell Asset Management
KACE Asset Management Appliance
1.0
Asset relationship management
Cherwell Asset Management
KACE Asset Management Appliance
1.0

Pros

Cherwell Asset Management

  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
Justin Brown | TrustRadius Reviewer

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier | TrustRadius Reviewer

Cons

Cherwell Asset Management

  • Reporting module
  • Knowledge base searching
Justin Brown | TrustRadius Reviewer

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
Anonymous | TrustRadius Reviewer

Support Rating

Cherwell Asset Management

Cherwell Asset Management 8.2
Based on 2 answers
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
Justin Brown | TrustRadius Reviewer

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

Alternatives Considered

Cherwell Asset Management

No answers on this topic

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier | TrustRadius Reviewer

Return on Investment

Cherwell Asset Management

  • Consolidated other systems into a single platform
Justin Brown | TrustRadius Reviewer

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
Anonymous | TrustRadius Reviewer

Pricing Details

Cherwell Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cherwell Asset Management
7.3
KACE Asset Management Appliance
5.0

Support Rating

Cherwell Asset Management
8.2
KACE Asset Management Appliance

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