Cherwell Asset Management (discontinued) vs. KACE Asset Management Appliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cherwell Asset Management (discontinued)
Score 6.3 out of 10
N/A
Cherwell Asset Management was a software asset management offering from Cherwell Software in Colorado Springs, based on technology acquired with the company Express Metrix in August, 2014. Cherwell was acquired by Ivanti, and the application is no longer available.N/A
KACE Asset Management Appliance
Score 7.1 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
Pricing
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Top Pros
Top Cons
Features
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Cherwell Asset Management (discontinued)
-
Ratings
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
Software and hardware inventory tracking00 Ratings7.02 Ratings
License management00 Ratings1.02 Ratings
Asset lifecycle monitoring00 Ratings1.02 Ratings
Contract management00 Ratings1.02 Ratings
Asset relationship management00 Ratings1.02 Ratings
Best Alternatives
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Small Businesses

No answers on this topic

ConnectWise RMM
ConnectWise RMM
Score 8.0 out of 10
Medium-sized Companies
Lansweeper
Lansweeper
Score 8.7 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
Lansweeper
Lansweeper
Score 8.7 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Likelihood to Recommend
7.0
(2 ratings)
5.0
(2 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
Cherwell Asset Management (discontinued)KACE Asset Management Appliance
Likelihood to Recommend
Discontinued Products
For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
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Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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Pros
Discontinued Products
  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
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Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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Cons
Discontinued Products
  • Very costly licenses.
  • Requires comparatively high amount of configuration.
  • Comparatively complex to use other solutions available in market.
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Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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Support Rating
Discontinued Products
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
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Quest
No answers on this topic
Alternatives Considered
Discontinued Products
Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
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Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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Return on Investment
Discontinued Products
  • Consolidated other systems into a single platform
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Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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