6 Ratings
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Score 8.4 out of 100
17 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    IT Asset Management

    Cherwell Asset Management

    Feature Set Not Supported
    N/A
    2.2

    KACE Asset Management Appliance

    22%
    KACE Asset Management Appliance ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    License management

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Asset relationship management

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Attribute Ratings

    • Cherwell Asset Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cherwell Asset Management

    80%
    2 Ratings
    5.0

    KACE Asset Management Appliance

    50%
    2 Ratings

    Support Rating

    8.2

    Cherwell Asset Management

    82%
    2 Ratings

    KACE Asset Management Appliance

    N/A
    0 Ratings

    Likelihood to Recommend

    Cherwell Asset Management

    For small industries, it can prove to be a better solution as Cherwell offers comparatively affordable costs for small organizations. But for larger companies, there are many other solutions available in the market that are less complex and offer a variety of additional features. It can be a little complex to use because of its high configuration.
    Vandana Yadav | TrustRadius Reviewer

    KACE Asset Management Appliance

    The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
    Anonymous | TrustRadius Reviewer

    Pros

    Cherwell Asset Management

    • Automation
    • Integrating with other systems
    • Full control over how ITSM platform is set up and used
    Justin Brown | TrustRadius Reviewer

    KACE Asset Management Appliance

    • Gives you real time data to systems on my network.
    • I can get information on all applications running on devices on my network.
    • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
    Todd Frazier | TrustRadius Reviewer

    Cons

    Cherwell Asset Management

    • Very costly licenses.
    • Requires comparatively high amount of configuration.
    • Comparatively complex to use other solutions available in market.
    Vandana Yadav | TrustRadius Reviewer

    KACE Asset Management Appliance

    • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
    • Customer support will just refer you to search itninja.com when you call in for support issues.
    • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
    • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
    • A parent-child relationship in the ticketing system requires you to create a process.
    • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
    • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cherwell Asset Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    KACE Asset Management Appliance

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Cherwell Asset Management

    Cherwell Asset Management 8.2
    Based on 2 answers
    Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.
    Justin Brown | TrustRadius Reviewer

    KACE Asset Management Appliance

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cherwell Asset Management

    Cherwell Asset Management is a quite known and affordable solution for Asset management for organizations where there are more than 800-1000 users as it provides a complete integrated solution. There are many additional features that are available in Cherwell which is not available in other solution, like tracking of cost, management of procurement, etc.
    Vandana Yadav | TrustRadius Reviewer

    KACE Asset Management Appliance

    DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
    Todd Frazier | TrustRadius Reviewer

    Return on Investment

    Cherwell Asset Management

    • Consolidated other systems into a single platform
    Justin Brown | TrustRadius Reviewer

    KACE Asset Management Appliance

    • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
    • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
    • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
    Anonymous | TrustRadius Reviewer

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