Cherwell Asset Management vs KACE Asset Management Appliance

• Automation
• Integrating with other systems
• Full control over how ITSM platform is set up and used

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• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

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• Reporting module
• Knowledge base searching

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• Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
• Customer support will just refer you to search itninja.com when you call in for support issues.
• KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
• KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
• A parent-child relationship in the ticketing system requires you to create a process.
• Remote provisioning fails consistently and does not provide any useful information as to why it failed.
• K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.

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• Consolidated other systems into a single platform

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• Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
• The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
• We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.

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