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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChiroTouch

    Score2 out of 10
    N/AChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

    $159

    per month

    IBM Cloudability

    Score8.9 out of 10
    N/AIBM Cloudability is a cloud cost management and optimization (FinOps) tool that enables IT, finance, and business teams to optimize their cloud spend across all cost sources, all maturity levels, and for all stakeholders.N/A
    Pricing
    ChiroTouchIBM Cloudability
    Editions & Modules
    ChiroTouch
    $159.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ChiroTouchIBM Cloudability
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChiroTouchIBM Cloudability
    Considered Both Products
    ChiroTouch
    No answer on this topic
    Apptio an IBM Company
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    145 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    107 Answers
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    139 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    87 Answers
    Implementation went as expected
    No answers on this topic
    90%
    Implementation went as expected
    98 Answers
    User Ratings
    ChiroTouchIBM Cloudability
    Likelihood to Recommend
    10.0
    (5 ratings)
    8.8
    (147 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.4
    (6 ratings)
    Usability
    9.0
    (2 ratings)
    7.8
    (147 ratings)
    Availability
    7.0
    (1 ratings)
    6.4
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    5.5
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    2.3
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    3.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.4
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    6.4
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    ChiroTouchIBM Cloudability
    Likelihood to Recommend
    ChiroTouch
    ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
    Incentivized
    Read full review
    Apptio an IBM Company
    I don't have much exposure to the tool. I mean, I'm relatively new to using it as a platform, but I haven't really seen the benefit, especially with the actual renewal talks at the company. I'm not seeing what AWS native solutions are, how probability improves on that as opposed to just using AWS and just, I don't know. I'm not seeing the benefit, at least in my eyes.
    Incentivized
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    Pros
    ChiroTouch
    • Allows for a lot of customization that can make the software work well for small and large practices
    • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
    • Manages all your patient data in one place
    • Uses iPad apps as well as desktop applications
    Incentivized
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    Apptio an IBM Company
    • We are able to integrate multiple sources of data to have a comprehensive view of our spend.
    • We are able to get more detailed insights via container dashboard for kubernetes spend
    • A unified platform to manage overall cloud spend along with related FinOps spend
    Incentivized
    Read full review
    Cons
    ChiroTouch
    • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
    • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
    • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
    Incentivized
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    Apptio an IBM Company
    • For me, it is a lot of anomaly detection and I think there's a lot of improvement that can be made to show anomalies that happen over time because if it's just day to day or week to week, you may not see the change. But if you see the trend over a period of time, show me something that has grown 40%, 50% over the past three months and maybe you can do those things and we just haven't figured them out yet. So we are very new to the product, but I think anomaly detection for me is one of the bigger things.
    Incentivized
    Read full review
    Likelihood to Renew
    ChiroTouch
    ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly
    Incentivized
    Read full review
    Apptio an IBM Company
    Cloudability has been one solution for almost all of our FinOps needs. Except for Data transfer costs, we have covered all use cases and have made significant savings across our cloud infrastructure. Reporting has provided management a deeper analysis into their spending and helped them forecast their budgets for next year
    Incentivized
    Read full review
    Usability
    ChiroTouch
    It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
    Incentivized
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    Apptio an IBM Company
    I gave the IBM Cloudability a 7/10 because it is good, but it could improve in some places. It is easy to get data uploaded and ready to view, but it is only up to a certain point in time, and not live data. As for how it looks, the interface is good for viewing, however navigation could be a little better, maybe supported with a roadmap.
    Incentivized
    Read full review
    Reliability and Availability
    ChiroTouch
    Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
    Incentivized
    Read full review
    Apptio an IBM Company
    Only been 1 or 2 occaisions when not available, in 3 years
    Incentivized
    Read full review
    Performance
    ChiroTouch
    Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
    Incentivized
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    Apptio an IBM Company
    Afternoons tend to be a little slower, due to US traffic I assume
    Incentivized
    Read full review
    Support Rating
    ChiroTouch
    A+ Customer Support in all areas of ChiroTouch!
    Incentivized
    Read full review
    Apptio an IBM Company
    While there have been few support cases where the experience was good. But in multiple support cases it's firstly delayed and even after weeks or months of time, team is not able to provide us with the RCA of the issue. All they are claiming is the issue is now fixed which I still see coming back after few days or weeks as we've never identified and addressed the root cause.
    Incentivized
    Read full review
    Online Training
    ChiroTouch
    The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
    Incentivized
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    Apptio an IBM Company
    Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.
    Incentivized
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    Implementation Rating
    ChiroTouch
    If you are not happy with your trainer, ask for someone new.
    Incentivized
    Read full review
    Apptio an IBM Company
    Within months
    Read full review
    Alternatives Considered
    ChiroTouch
    We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
    Incentivized
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    Apptio an IBM Company
    Before Apptio we extensively used the cloud native and in house automated and developed cost optimization tool using python , powershell and leveraging the various cloud native services like AWS systems manager , Azure Functions and Azure automation run books.
    Incentivized
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    Contract Terms and Pricing Model
    ChiroTouch
    No answers on this topic
    Apptio an IBM Company
    I wasn't personally involved, but all dealings with Apptio have been easy
    Incentivized
    Read full review
    Scalability
    ChiroTouch
    It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
    Incentivized
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    Apptio an IBM Company
    Works as designed
    Incentivized
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    Return on Investment
    ChiroTouch
    • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
    • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
    • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
    Incentivized
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    Apptio an IBM Company
    • Apptio Cloudability has enabled us to charge back 100% of our cloud spend to our business users and on an automated basis through the use of ApptioOne
    • Apptio Cloudability's transparency and metrics have enabled us to save millions of dollars in cloud spend across our user base.
    Incentivized
    Read full review
    ScreenShots

    IBM Cloudability Screenshots

    Screenshot of ML backed rightsizing recommendations surfacing multiple scenarios with tools to help sort those that can me realistically actioned on, with Jira and ServiceNowScreenshot of an allocation of cloud viewed through the enterprise grade tools to tailor data for chargeback/showback across an organizationScreenshot of intelligent forecasting including seasonality, cost drivers and net new spendScreenshot of anomaly detection capabilities to stop issues in their tracks via the right people for the job