Emburse Chrome River vs Neat

Likelihood to Recommend

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.

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Verified User

Manager in Other

Consumer Services Company, 10,001+ employees

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If you need a program to keep all of your receipts in one place and have the ability to report on them, then Neat is the program you want. Also, if you want to get rid of all the business cards you have laying around but keep the contact info, Neat is the program you need.

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Roxanne Jacobs

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Pros

Chrome River has a modern UI/UX that is intuitive to new users.
Chrome River is a true enterprise (4K+ employees globally) expense management solution.
Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.

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Don Koubsky, Jr

Global Strategic Sourcing

CSG InternationalInformation Technology & Services, 1001-5000 employees

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Neat keeps all of your charge card receipts in one place.
Neat makes it easy to do your monthly breakdown of charges into categories.

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Roxanne Jacobs

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Cons

The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.

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WENDY REED

Sr. AP Specialist

Rich Products CorpFood & Beverages, 1001-5000 employees

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Wish it had the ability to edit business cards, i.e. lighten dark ones.
Wish you could scan 2 pages into one receipt - to include backup.

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Roxanne Jacobs

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Likelihood to Renew

Emburse Chrome River 8.3

Based on 6 answers

Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.

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Lorrie Black

Sr., Business Analyst

The University of New MexicoHigher Education, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Usability

Emburse Chrome River 8.3

Based on 73 answers

We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.

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Tracy Bentham

Manager, Corporate Accounting

Federated Cooperatives Ltd.Wholesale, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Emburse Chrome River 8.1

Based on 88 answers

I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.

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Verified User

Administrator in Finance and Accounting

Law Practice Company, 51-200 employees

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Neat 10.0

Based on 2 answers

The best support is not having to use support... and I have NOT had to use Neat support!

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Roxanne Jacobs

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Implementation Rating

Emburse Chrome River 8.5

Based on 2 answers

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.

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Robert Ferrandino

Controller

Northeast Treatment CentersMental Health Care, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.

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Verified User

Supervisor in Finance and Accounting

Retail Company, 5001-10,000 employees

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No answers on this topic

Return on Investment

Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
Audit & review of expenses is much faster saving time and money.

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Verified User

Professional in Finance and Accounting

Wireless Company, 1001-5000 employees

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Saves a lot of time by having digitized business cards.
Saves time categorizing charge card receipts at the end of the month.

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Roxanne Jacobs

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Emburse Chrome River vs Neat