Chrome River - Today's Expense Partner!
April 22, 2021

Chrome River - Today's Expense Partner!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Emburse Chrome River

[Emburse] Chrome River is Harman's global expense solution. This solution is used to automate the expense reimbursement process and standardize, as much as possible, the expense accounting.
  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
  • The [Emburse] Chrome River analytics tool is not user friendly. You almost need to have some programming training to use it. It is easy enough to run standard reports, but to create AdHoc reports, it is complex.
  • The PDF of the expense report document that Harman has is customized, and when we need changes, it is difficult to get it done.
  • Rules can be complex. [Emburse] Chrome River recently moved Rules Builder into the Mercury platform and ask customers to build and maintain their own rules. Rules are the most important aspect of a customer's expense reporting program because they help to enforce policy. One wrong thing, and an customer administrator could do severe damage to their program. This is important enough for Chrome River's specialists to maintain, rather than ask a customer administrator to do it.
  • Saves on time, not having to do manual processing
We have an Emburse Administrator assigned to us and she is great. She assists with open cases and configuration changes as necessary, ensuring results are timely and to our satisfaction.
Harman's Finance Depts. chose not to automate the integration between [Emburse] Chrome River and SAP, but rather allow them to grab their export files from the FTP server, review the data, and use a program in SAP to upload.
Harman end users find the software easy to use, not requiring much training, and in some cases, no training at all. Managers like the options of approving from email, desktop or mobile app.
Harman was on the IBM GERS expense report software prior to migrating to [Emburse] Chrome River. Although IBM GERS was a good solution and had a couple of functions that [Emburse] Chrome River does not offer, we have found [Emburse] Chrome River to be a superior software.
[Emburse] Chrome River's support team is great and was one of the things that was on our list that lead us to choose [Emburse] Chrome River.
[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.