Overall Satisfaction with Emburse Chrome River
Our organization uses Emburse Certify to receive and process reimbursement. We also use Emburse Analytics Pro with Insight Advisor to manage our reporting with up to the minute dashboards of our data. We currently have about 5 departments onboarded with the goal to have it company-wide in 2022. Emburse Chrome River allows us to manage our expense reporting in real-time with reduced error, reduced spending, reduced time on the user end. We are able to view trends, make projections, and reduce non-compliance. This suite of tools has really changed my life, both personally and professionally. I can't recommend it enough!
- Our data is at our fingertips with our Emburse Analytics Pro Dashboards.
- We have a team of Insight Advisors to assist us as we navigate our new reports and needs.
- All users can view their reimbursement status in real time.
- The mobile app of Certify needs an overhaul to modernize it.
- The mobile app also needs overhauling to improve functionality in accessing desktop options like Configuration.
- There should be a dedicated support line and email for the Insight Advisor Team.
- We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
- We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
- We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
We shopped Rydoo and another online expense reimbursement platform but ultimately chose Emburse Certify for our needs. Emburse Certify was more customizable for our organizations needs. This was our first time using an online expense platform. Previously, as recently as 2018, we required expenses to be FedEx'd to the office with original receipts attached. Emburse Certify has made life better for everyone in the organization, not to mention cut our FedEx'd bill down to a third of what it was.