Online Expense Processing Has Changed Our World
November 13, 2021

Online Expense Processing Has Changed Our World

Athena Gazikas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Our organization uses Emburse Certify to receive and process reimbursement. We also use Emburse Analytics Pro with Insight Advisor to manage our reporting with up to the minute dashboards of our data. We currently have about 5 departments onboarded with the goal to have it company-wide in 2022. Emburse Chrome River allows us to manage our expense reporting in real-time with reduced error, reduced spending, reduced time on the user end. We are able to view trends, make projections, and reduce non-compliance. This suite of tools has really changed my life, both personally and professionally. I can't recommend it enough!
  • Our data is at our fingertips with our Emburse Analytics Pro Dashboards.
  • We have a team of Insight Advisors to assist us as we navigate our new reports and needs.
  • All users can view their reimbursement status in real time.
  • The mobile app of Certify needs an overhaul to modernize it.
  • The mobile app also needs overhauling to improve functionality in accessing desktop options like Configuration.
  • There should be a dedicated support line and email for the Insight Advisor Team.
  • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
  • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
  • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
We shopped Rydoo and another online expense reimbursement platform but ultimately chose Emburse Certify for our needs. Emburse Certify was more customizable for our organizations needs. This was our first time using an online expense platform. Previously, as recently as 2018, we required expenses to be FedEx'd to the office with original receipts attached. Emburse Certify has made life better for everyone in the organization, not to mention cut our FedEx'd bill down to a third of what it was.
Emburse Certify has a wonderful level of customer service and support, starting with their Customer Support Managers who personally oversee accounts and reach out to clients to help them on their journey. Emburse Certify also has a 24/5 team of Customer Support Agents standing by to assist users with issues, errors, or questions on their software. Considering the recent challenges of remote working, their Agents have done a good job at responding to emailed tickets. Unfortunately, I have not been able to call in and speak to an agent since early 2020 and I have found that one particular Customer Support Agent was rather rude when responding to a continuous issue of website availability, the person going so far as to demand that I take a video of my computer when receiving a website time out error (an issue that Certify has been addressing and aware of this year).
If a company handles T&E then that company should consider using Emburse Certify and Emburse Chrome River to meet their company needs. While all reimbursements can be handled through the software, there are also added options for AP/AR, company credit cards, travel, and more. Emburse stores the data on their end so there is no need for downloading reports or storing endless data. Their suite of software really reduces the time spent creating, submitting, and processing expense reimbursements.