Let Your Business Flow
Updated May 05, 2022

Let Your Business Flow

Robert Ferrandino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Emburse Chrome River

The expense module is being used throughout the organization in 2 different companies. We use Chrome River EXPENSE for credit card purchases and other employee reimbursements. The credit card feature has addressed the issues of timing on collection or misplacement of receipts. No transaction is finalized unless receipts are attached. This also reduces much leg work down the road when audit season comes and we do not have to pull boxes of receipts. The other feature that solved our business needs is the mileage submissions. By having Goggle Maps interface, users don't have to enter all the data on a form and calculate the mileage trips. All this information is set up in Chrome River. This also reduces fraud by having business rules setup for dates of trip etc.
  • OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
  • Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
  • Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
  • Reporting - Additional reporting could be helpful.
  • Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
  • Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
  • Cutting staff time on doing repetitive work has been very positive.
  • Reducing coding errors on expenses has also improved.
  • Having transactions streamlined to the correct workflow has improved our business operations.
Implementation to intergrate with your company's policy was very flexible. The Project Management team at Chrome River will design the platform to your business needs.
The Accounting Software our business uses is Microsoft Great Plains and Export and Imports between both systems has improved over the 2 years using the Software. I would recommended customers invest in a solid integration software for your Accounting System to eliminate some of the manual processes that might occur depending on your current integration software.
Chrome River has helped transition my Finance team to another level. In the past we were paper driven and did not see some oft the pitfuls on how expenses were being coded, which lead to us making adjustments sometimes months later. The system also has improved the connection between each of our locations now that we have a centralized workflow for Expense Reporting. Communication, processing and reduction of errors have improved. We only have touch the surface on what can get out of this system.
Concur was the other software we were comparing, and we found Chrome River EXPENSE to be more user friendly for end-users. We also felt we had more control on setting up the software to our needs.
The help support is really good. If it's something that is high importance they will respond and address quickly.
If your business is heavy with credit card use along with mileage requests then this is the software you need to use to improve the flow of your operations. Having said that, if you're not heavy with these types of transactions then it might not be beneficial to your operation.

Emburse Chrome River Feature Ratings

Using Emburse Chrome River

250 - Entry Level positions, Managers, Supervisors, Directors, VP's CEO, CFO etc.
4 - Finance department is in charge of the support functions inside the organization.

1. Accounts Payable Manager- Reviews Expenses
2. Controller- Role is the Project Manager
3. Senior Accountant - Reviews Expenses
  • Mileage
  • Credit Card
  • Personal Reimbursements
  • Audit Preparation
  • Budgeting
  • Connecting with Staff
  • Price Analysis
  • Donors
  • Board Reports
The system has met our needs and the cost of the product is reasonable.

Evaluating Emburse Chrome River and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Use was the biggest factor. We wanted something to be user friendly to the end user and Chrome River is exactly that.
I think for the most part we narrowed down our search based on software's that assist in Mileage tracking and Credit Card Management, which Chrome River was the best at.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Implementation

Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Change management was a minor issue with the implementation - Since we had issues with prior Audits in reference to Mileage Reports and lost receipts for Credit Cards, we had people bought in to get something like this.
  • Integration
  • Platform setup

Emburse Chrome River Training

The software is very user friendly, so the online training was easy to pickup for everyone.

Configuring Emburse Chrome River

Just right for the product.
I would like to see more Reporting Options.
Some - we have done small customizations to the interface - It was pretty easy. We added a link for our Intranet.
No - we have not done any custom code
We added a field in the invoice and Expense Screens for reference use.

Emburse Chrome River Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No
have not heard about this function yet
Yes, I needed a tile for COVID-19 and mentioned how important it was for funding purposes and it was created very quickly

Using Emburse Chrome River

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Submitting Expense Reports
  • upload receipts
  • reviewing expense reports to approve
  • Reporting capabilities for some reports

Emburse Chrome River Reliability

It's very easy software to design to your needs.
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
System runs normal pretty much all the time. Does not slow any other systems down.

Integrating Emburse Chrome River

It would be better if it had API capabilities.
  • Great Plains
The Integration is a little time consuming but it all depends how you setup your data feeds during implemenaiton.
  • File import/export
No
Look into API's instead of FTP.

Relationship with Emburse

Sales team was really helpful.
Very good, it was smooth process.
Keeping cost neutral has best as we can.
Not at this time.

Upgrading Emburse Chrome River