TrustRadius: an HG Insights company

Cin7 Core vs. Stitch Labs (discontinued)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cin7 Core

    Score8 out of 10
    N/ACin7 Core replaces the former DEAR Systems, which became part of Cin7 in the early 2021 acquisition. The solution offers multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

    $325

    per month

    Stitch Labs (discontinued)

    Score7.3 out of 10
    N/AStitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.N/A
    Pricing
    Cin7 CoreStitch Labs (discontinued)
    Editions & Modules
    Standard
    $325
    per month
    Retailing
    $475
    per month
    Manufacturing
    $525
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Cin7 CoreStitch Labs (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
    More Pricing Information
    Features
    Cin7 CoreStitch Labs (discontinued)
    Inventory Management
    Comparison of Inventory Management features of Cin7 Core and Stitch Labs (discontinued)
    Feature
    Cin7 Core
    7.3
    1 Ratings
    3% below category average
    Stitch Labs (discontinued)
    -
    Ratings
    Inventory tracking8.01 Ratings00 Ratings
    Automatic reordering6.01 Ratings00 Ratings
    Serial number and batch tracking8.01 Ratings00 Ratings
    Automation rules8.01 Ratings00 Ratings
    Reporting and analytics9.01 Ratings00 Ratings
    Fulfillment5.01 Ratings00 Ratings
    Backorder management2.01 Ratings00 Ratings
    Returns management7.01 Ratings00 Ratings
    Bill of materials management7.01 Ratings00 Ratings
    Item kitting7.01 Ratings00 Ratings
    Invoicing9.01 Ratings00 Ratings
    Forecasting9.01 Ratings00 Ratings
    Accounting integration10.01 Ratings00 Ratings
    User Ratings
    Cin7 CoreStitch Labs (discontinued)
    Likelihood to Recommend
    7.0
    (4 ratings)
    1.1
    (5 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    5.0
    (3 ratings)
    User Testimonials
    Cin7 CoreStitch Labs (discontinued)
    Likelihood to Recommend
    Cin7
    The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
    Incentivized
    Read full review
    Discontinued Products
    I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
    Incentivized
    Read full review
    Pros
    Cin7
    • Xero Online Accounting Integration - 100% reliable
    • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
    • Support - Really efficient dealing with technical issues and more generic issues equally well
    • Financial control of delivery notes and purchase invoices provides excellent data integrity
    • Easily add new cost variables such as shipping costs, managed easily
    Incentivized
    Read full review
    Discontinued Products
    • Inventory management.
    • Order management.
    • Reporting and analytics.
    Incentivized
    Read full review
    Cons
    Cin7
    • Support
    • Bugs
    • Website Functionality
    • Down-time
    • Glitchiness
    Read full review
    Discontinued Products
    • Reporting does not work for multiple currencies.
    • There is often a lag when syncing products.
    Incentivized
    Read full review
    Likelihood to Renew
    Cin7
    It does what it says on the tin.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    Cin7
    No answers on this topic
    Discontinued Products
    I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
    Incentivized
    Read full review
    Support Rating
    Cin7
    Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
    Read full review
    Discontinued Products
    We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
    Incentivized
    Read full review
    Alternatives Considered
    Cin7
    DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
    Incentivized
    Read full review
    Discontinued Products
    I have not researched other alternatives as this solved my problems.
    Incentivized
    Read full review
    Return on Investment
    Cin7
    • Improved reporting for production
    • Reduced invoicing admin
    • Better cogs reporting
    Incentivized
    Read full review
    Discontinued Products
    • We had to migrate off this system which was not ideal after being discontinued
    • Was a simple to use medium price range solution to scaling businesses
    • UI/UX was intuitive and was easy to train employees
    Incentivized
    Read full review
    ScreenShots