Likelihood to Recommend Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Read full review Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.
Read full review Pros Powerful reporting that can be customized to fit your needs. Tons of integrations that help you get up and running quickly. Read full review Once you set it up correctly, it just works Can be customized Tons of options Read full review Cons Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager. Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again. We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time. Read full review Steep learning curve Not as advanced as new systems on the market Can be buggy with websites Read full review Support Rating The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Read full review Alternatives Considered As a wholesale focused business, we found
Vend to be tailored to retail businesses.
TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need.
OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Read full review It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.
Read full review Return on Investment Improved inventory accuracy across all channels. Sales gains from always showing products as in stock. Read full review It has saved us time by not having to do anything manually It has kept our inventory updated so customers are not upset It's always worked, so not a lot of dev/support money required Read full review ScreenShots