CINNOX vs. Zendesk Suite
CINNOX vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CINNOX | N/A | CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer engagement that delights and exceeds expectations. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
CINNOX | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CINNOX | Zendesk Suite | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
CINNOX | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
CINNOX | Zendesk Suite | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CINNOX | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
CINNOX | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Pros | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Cons | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Likelihood to Renew | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Usability | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Reliability and Availability | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Performance | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Support Rating | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Online Training | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Implementation Rating | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Alternatives Considered | M800 Limited (Cinnox) No answers on this topic | Zendesk |
Return on Investment | M800 Limited (Cinnox) No answers on this topic | Zendesk |
ScreenShots | CINNOX Screenshots | Zendesk Suite Screenshots |