Name: How to setup and install the maaiiconnect web widget
Uploaded: 2020-08-07T04:58:26.000Z
Duration: 3 min 1 s
Description: How to set up and install the maaiiconnect communications widget - no coding required

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### Customer Communication Management
The reviews collectively highlight CINNOX's strength in customer communication management. Users appreciate the platform's ability to streamline communication channels, making it convenient to engage with customers across various touchpoints. The user-friendly interface, coupled with features like toll-free numbers and international call capabilities, enhances the overall customer interaction experience. Additionally, the platform's integration with popular social media platforms enables seamless communication with customers through their preferred channels. The consensus among reviewers is that CINNOX effectively facilitates ongoing communication with clients and internal teams, contributing to a more efficient and effective customer management process.

### Multi-Channel Engagement
Users across the reviews express positive sentiments towards CINNOX's multi-channel engagement capabilities. They appreciate the platform's ability to streamline communication across various channels, providing a user-friendly interface for both customer interactions and team collaborations. The option to select preferred communication channels and the convenience of features like video calls, voice calls, and QR code scanning are highlighted as valuable aspects of CINNOX's multi-channel engagement functionality. The platform's ability to integrate different communication channels into one cohesive system is seen as a significant advantage by users, enhancing their overall experience and efficiency in managing customer inquiries and interactions.

### Video and Audio Communication
Users consistently praise maaiiconnect's video and audio communication features. The platform's high-quality video and crystal-clear audio have garnered positive feedback from users, highlighting its ease of use and reliability. Customers appreciate the convenience of features like toll-free numbers, SMS capabilities, and the ability to scan QR codes for quick access. The platform's ability to handle web calls, phone calls, and video conferences in one unified interface has been particularly beneficial for enhancing customer interactions and team collaborations. Additionally, users have found maaiiconnect's reporting and analytics tools valuable for monitoring and improving communication processes.

### Messaging and Chat Solutions
Users have expressed mixed opinions about CINNOX's messaging and chat solutions capabilities. While some appreciate the user-friendly interface and the ease of navigation, others have highlighted limitations such as the lack of messaging channels support and spacing constraints for text messaging on mobile phones. Additionally, there are mentions of the need to pay for SMS features, which may deter some users.

### Customer Service Tools
Users generally appreciate the toll-free number and multi-channel communication capabilities offered by CINNOX. The platform's ability to handle inquiries efficiently on a single platform, especially during the pandemic, has been highlighted as a significant advantage. Additionally, users find the user-friendly interface and the ease of installation to be beneficial for their customer support operations. The provision of toll-free numbers for managing calls and records conveniently within the dashboard has also been well-received. Despite some minor issues, such as browser compatibility limitations, users overall find CINNOX's customer service tools to be effective and valuable for enhancing their communication with customers.

### Integration and Installation
Users also appreciate the flexibility of CINNOX's integration capabilities, allowing for easy connection with existing systems for a more streamlined workflow. The platform's installation process is lauded for its simplicity, enabling users to quickly implement the software without extensive technical knowledge. Additionally, the ability to centralize customer data and efficiently manage SMS campaigns has been a significant advantage for businesses utilizing CINNOX.

### Platform Usability and Accessibility
Users consistently highlight the ease of navigation and the intuitive nature of CINNOX's dashboard, emphasizing its user-friendly interface. The platform's accessibility features, such as the ability to handle inquiries efficiently on a single platform and the quick installation process, are also commended by reviewers. Additionally, the platform's integration with various social media channels and the provision of toll-free numbers for enhanced customer interaction contribute to its overall usability and accessibility. Despite some minor suggestions for improvement, the general sentiment leans towards positive experiences with CINNOX's platform usability and accessibility functionalities.

Users have made several recommendations for maaiiconnect based on their experiences. They consider maaiiconnect to be a unique system with affordable pricing and a wide range of features. Additionally, they highly recommend maaiiconnect for customer service and client communication. Some users suggest considering similar alternatives before purchasing maaiiconnect. For client interactions, especially for smaller teams, users recommend using maaiiconnect because of its affordability, unique features, and positive impact on customer communication and service. Overall, the feedback from users highlights the value and effectiveness of maaiiconnect in various business scenarios.

CINNOX has proven to be invaluable for businesses seeking to provide seamless and integrated customer experiences. Users have been able to leverage the software's toll-free call redirection feature to their call center, enabling them to efficiently handle international customer service inquiries. By centralizing conversational data from various channels, CINNOX has empowered users to gain a comprehensive understanding of their customers, facilitating better decision-making and personalized interactions. Additionally, the software's ability to unify conversations from different channels has helped businesses retain and reach out to customers within their SLA timeframe.

Another key business problem solved by CINNOX is the reduction of workload associated with managing multiple platforms. Users have praised the software for its ease of use in assigning staff to different directories or destination numbers, streamlining operations and freeing up valuable time. Moreover, CINNOX's all-in-one platform enables businesses to handle web calls, phone calls, and SMS in one convenient location, eliminating the hassle of switching between different communication tools. The automatic generation of call reports and analytics provided by CINNOX has also been highly appreciated by users, saving them time and effort in generating valuable insights.

Furthermore, CINNOX offers cost-effectiveness and flexibility in web-based communication. Users have highlighted its convenience as a web-based tool that can be accessed from anywhere, making it an ideal solution for remote teams or individuals who require mobility. The stability and reliability of the software have been commended, ensuring consistent and effective communication with customers even in emergency situations.

While CINNOX has addressed many business challenges effectively, some users have expressed the need for improved management of client inquiries across different communication channels. However, they remain hopeful that CINNOX will continue to evolve and provide solutions to address this issue. Overall, users find CINNOX's interface appealing and appreciate its smooth installation process, which enhances their overall work experience while facilitating collaboration, project handling, and efficient management of messages and phone calls in one window.

Time-saving and convenient solution: Several users have found Cinnox to be a time-saving and convenient solution for managing customer inquiries across multiple channels, such as Facebook, DID number, and WeChat. They appreciate the ability to centralize communication in one platform, streamlining their workflow and making it easier to respond to customers efficiently.

International communication at good rates: Some users have praised Cinnox for enabling them to communicate with overseas suppliers through international calls at good rates. This feature has proven valuable for businesses conducting international operations, allowing them to easily connect with suppliers without incurring high costs.

Customer-friendly digital ecosystem: Users appreciate that Cinnox offers a customer-friendly digital ecosystem. With features like a web link to start live chat sessions or web calls directly from previous interactions, the software provides quick and convenient answers. The intuitive interface makes it easy for both customers and employees to navigate the platform effectively.

Unreachable Hotline: Some users have experienced difficulty reaching the supporting hotline, causing inconvenience for them. 

Limited Text Messaging Spacing: Reviewers have mentioned that the limited spacing for text messaging on mobile phones can be problematic.

Lack of ChatGPT Support: The software does not currently support ChatGPT, which has been a disappointment for some users.

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Credits

Monthly

Starter

Text-Em-All

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

CINNOX

Customer Engagement

Easily track performance and resources to keep the business agile with the full scope of your business communications in one place

Let customers connect with your business on any channel they prefer, and keep the conversation going from channel to channel with a unified interface and communication records

Unify offline and online calls in one. Upload your own video ads to play during calls

Protect your business with a flexible and advanced range of security settings and standards

See how well you are doing and create strategies for growth with data-backed analysis, rich insights and reporting

Start 1-1 video calls for live retail experiences, or launch video conferencing to connect with clients and colleagues at the click of a button

Add our leading widget for live chats and calls straight from your website or mobile app. Send files, images, and seamlessly witch between chat, voice, and video calls

Established in 2007, M800 was founded by a group of telecommunications pioneers with a vision to revolutionise global communications. M800 has leveraged its global expertise and its partner network of over 160 global carriers to deliver innovative telecommunications, mobile, and software solutions to numerous enterprise customers. Its all-in-one customer engagement and collaboration platform, maaiiconnect, combines telecom and digital channels to help solve businesses' toughest communication challenges and transform the way they engage with their customers and interact internally.

M800 Limited (Cinnox)

maaiiconnect Essentials Plan - Free

Grow your online business with maiiconnect through the free Essentials Plan for web based calls and chat, live chat widget, video calls, reports and insights.
www.maaiiconnect.com

maaiiconnect solution for exhibitions and events

maaiiconnect for Exhibitions

QR codes for call/chat to digitalise offline event experiences

How to set up and install the maaiiconnect communications widget - no coding required

How to setup and install the maaiiconnect web widget

Our guide on how to setup and install your maaiiconnect web communication widget in 3 simple steps. 

www.maaiiconnect.com

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CINNOX
Formerly maaiiconnect

Overview

What is CINNOX?