Cisco Business Edition 4000 vs Cisco Unified IP Phone 6900 Series

Likelihood to Recommend

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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I would recommend this model in lobbies, break rooms, hotels, manufacturing floor "pole phones" or other places where a larger physical phone isn't necessary to provide dial-tone and basic feature access.

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Sean Nilsen

Chief Contact Center and Collaboration Architect

LaSalle SolutionsComputer Software, 201-500 employees

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Pros

IP Phones connection
Communication control
Phone calls and easy administration

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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They have four bottons for features configurable at phone button template.
They have a botton for call pick, transfer and conference (models like 3905 does not have).
Their speakers are great.
It is possible to work with dual extension when using a 6921 model for instance, very usefull function.

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Leonardo Lacerda

Senior Network Analyst

2S Inovações TecnológicasInformation Technology & Services, 51-200 employees

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Cons

Increase the support for number of users on the platform.
Provide options for customer care and messaging.
Include redundancy options for the solution.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Some models do not have [LCD] display.
Some Cisco advanced telephony service are not supported or difficult to start, since no physical buttons exist.
More color variants should be introduced.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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Support Rating

Cisco Business Edition 4000 8.1

Based on 2 answers

The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Cisco Business Edition 4000 is an simple to use, cloud-hosted system based on Cisco's IP telephony technology. It is a optimal solution for for SMB businesses and supports up to a maximum of 200 IP Phones. For customers looking for larger user group, Cisco BE 6000 or BE7000 would be a better option.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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When looking at phone models, it's really important to consider not only the price tag, we all care about effective pricing, but also remembering that actual humans will need to leverage that device to accomplish work, connect with another human for some reason, or save a life.

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Sean Nilsen

Chief Contact Center and Collaboration Architect

LaSalle SolutionsComputer Software, 201-500 employees

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Return on Investment

Better communication
Control of IP phones
Easy management of calling the network

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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They are very scalable
They are supported by almost every feature from CUCM and Voice Gateways

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Leonardo Lacerda

Senior Network Analyst

2S Inovações TecnológicasInformation Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No