What users are saying about
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31 Ratings
17 Ratings
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Score 9.3 out of 100

Sophos Email

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31 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • Cisco Cloud Email Security ranks higher in 1 feature set: Secure Email Gateway

Secure Email Gateway

7.3

Cisco Cloud Email Security

73%
7.1

Sophos Email

71%
Sophos Email ranks higher in 4/7 features

Anti-malware

8.2
82%
3 Ratings
6.4
64%
15 Ratings

Cusomizability

5.6
56%
3 Ratings
5.9
59%
15 Ratings

Data Loss Protection

8.0
80%
3 Ratings
8.5
85%
11 Ratings

Threat Detection

8.2
82%
3 Ratings
6.2
62%
14 Ratings

Sandboxing

6.5
65%
3 Ratings
7.6
76%
10 Ratings

End-to-End Encryption

7.3
73%
3 Ratings
8.5
85%
13 Ratings

Management Tools

7.1
71%
3 Ratings
6.8
68%
15 Ratings

Attribute Ratings

  • Cisco Cloud Email Security is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.4

Cisco Cloud Email Security

74%
5 Ratings
6.1

Sophos Email

61%
18 Ratings

Likelihood to Renew

Cisco Cloud Email Security

N/A
0 Ratings
4.1

Sophos Email

41%
2 Ratings

Usability

9.1

Cisco Cloud Email Security

91%
1 Rating
8.3

Sophos Email

83%
9 Ratings

Support Rating

8.3

Cisco Cloud Email Security

83%
3 Ratings
7.4

Sophos Email

74%
12 Ratings

Likelihood to Recommend

Cisco Cloud Email Security

We have multiple locations (both official and non-official/remote work location/work from home sections) that heavily benefit from the protection that Cisco Cloud Email Security provides. We are confident that in the case the local effects this pandemic is further prolonged in certain areas ([lock downs], quarantines, and so on), we can easily (and prefer) and safely allow our people to continue working from the comfort, and security of their chosen location.
Anonymous | TrustRadius Reviewer

Sophos Email

If trying to ensure the email is secure from a certain degree of threats like spam, ransomware and even phishing attacks than Sophos Secure Email Gateway is the answer. In our organization, it's been implemented and none of the security incidents related to those attacks that rooted from email is reported. And Sophos Secure Email Gateway has one of the best email encryption methods we found on the market.
Anonymous | TrustRadius Reviewer

Pros

Cisco Cloud Email Security

  • Advanced malware protection.
  • Integration with Office365.
Anonymous | TrustRadius Reviewer

Sophos Email

  • We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released.
  • For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain.
  • Scalable
Anonymous | TrustRadius Reviewer

Cons

Cisco Cloud Email Security

  • On certain client machines, we found that the software prevented the opening of innocuous email attachments flagging them as potentially harmful.
  • Emails with large attachment sizes can sometimes slow down the email loading process.
Anonymous | TrustRadius Reviewer

Sophos Email

  • Rules processing does not perform impersonation filtering properly. For example, if the email gets classified as spam the impersonation rule is not processed against it. This means your users will release these quarantined emails to their inboxes. Impersonation rules should be a top-level rule.
  • The product boasts it has AI and advanced processing but regularly lets credential harvesting emails through constantly. URL filtering does not block them and when they are reported it takes up to an hour to block the malicious URL in the filtering. This is too slow since users typically are clicking on these links in emails within minutes
  • Support is nonchalant with no sense of urgency. They don't follow simple requests for contact hours and will reach out to you hours after your day has ended. Support engineers agree with you that the product fails to meet standards and think this is an ok thing.
  • Emails will get rejected by unknown filters and require research to be done against logs by Sophos support. This is absurd, if an email is blocked it should not require a support ticket for investigating
  • The processing of rules is inconsistent. The same email from the same email address and same IP address is classified as SPAM for some and allowed for others
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Cloud Email Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sophos Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Cloud Email Security

No score
No answers yet
No answers on this topic

Sophos Email

Sophos Email 4.1
Based on 2 answers
It was easy to use and easy to implement. You don't need previous knowledge on the products, after we got this up and running, it took us hours to put everything together. The transition was easy and seamless.
David Orellana | TrustRadius Reviewer

Usability

Cisco Cloud Email Security

Cisco Cloud Email Security 9.1
Based on 1 answer
It's an essential component of of security in general, making the usability 10/10 for us given that as I've previously mentioned, most (if not all) of our workers are currently remote.

With this massive increase in "remote" locations, entails a massive increase in possible points of breach, hence, additional security is a must!
Anonymous | TrustRadius Reviewer

Sophos Email

Sophos Email 8.3
Based on 9 answers
It's mostly great and for policies and features, it does everything we would ask it to and more. The only thing keeping it from being a 10 is the lack of granularity in the reporting, which is actually an issue within Sophos Central as a whole. The ability to drill down from dashboards into accurate, detailed data would be very helpful at times.
Patrick Disney | TrustRadius Reviewer

Support Rating

Cisco Cloud Email Security

Cisco Cloud Email Security 8.3
Based on 3 answers
Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
Anonymous | TrustRadius Reviewer

Sophos Email

Sophos Email 7.4
Based on 12 answers
Each time we're contacting Sophos Email Support we are getting a very quick answer and when it is urgent the local team can even do an escalation in such way to handle the situation in urgency; once done, we are called the same day, sometimes the same hour to see how to help us unblock our issue and find a way out.
badr Bendahmane | TrustRadius Reviewer

Alternatives Considered

Cisco Cloud Email Security

Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
Randy Zuehlke | TrustRadius Reviewer

Sophos Email

I have only tried Sophos Email, and I find it to be a very useful tool, as it protects against information leakage such as fraudulent emails, cloud sandboxing and quarantine, which are essential functions and the product works excellent.
Yolanda Garcia | TrustRadius Reviewer

Return on Investment

Cisco Cloud Email Security

  • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
  • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
  • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
Wouter Hindriks | TrustRadius Reviewer

Sophos Email

  • Sophos Email has been protecting our users, including the administrative branch, who are the target of attacks most frequently.
  • Every month Sophos Email stops about 100,000 malicious emails. We calculate that if these attacks have saved the company time, it prevents us from having a lot of support staff to attend to the cases.
Anonymous | TrustRadius Reviewer

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