What users are saying about
5 Ratings
6 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
Eclipse CMS4
Agent dashboard
Cisco Finesse
9.0
Eclipse CMS4
Validate callers
Cisco Finesse
9.0
Eclipse CMS4
Outbound response
Cisco Finesse
9.0
Eclipse CMS4
Call forwarding
Cisco Finesse
9.0
Eclipse CMS4
Click-to-call (CTC)
Cisco Finesse
8.0
Eclipse CMS4
Warm transfer
Cisco Finesse
8.0
Eclipse CMS4
Predictive dialing
Cisco Finesse
8.0
Eclipse CMS4
Interactive voice response
Cisco Finesse
10.0
Eclipse CMS4
REST APIs
Cisco Finesse
10.0
Eclipse CMS4
Call scripts
Cisco Finesse
10.0
Eclipse CMS4
Call tracking
Cisco Finesse
10.0
Eclipse CMS4
Multichannel integration
Cisco Finesse
8.0
Eclipse CMS4
CRM software integration
Cisco Finesse
10.0
Eclipse CMS4

Workforce Optimization (WFO)

Cisco Finesse
9.3
Eclipse CMS4
Inbound call routing
Cisco Finesse
10.0
Eclipse CMS4
Omnichannel inbound routing
Cisco Finesse
8.0
Eclipse CMS4
Recording
Cisco Finesse
10.0
Eclipse CMS4
Quality management
Cisco Finesse
10.0
Eclipse CMS4
Call analytics
Cisco Finesse
10.0
Eclipse CMS4
Historical reporting
Cisco Finesse
8.0
Eclipse CMS4
Live reporting
Cisco Finesse
9.0
Eclipse CMS4
Customer surveys
Cisco Finesse
10.0
Eclipse CMS4
Customer interaction analytics
Cisco Finesse
9.0
Eclipse CMS4

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
Eclipse CMS4
7.0

Support Rating

Cisco Finesse
10.0
Eclipse CMS4

Add comparison