Easy to use, simple to implement.
February 25, 2022
Easy to use, simple to implement.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Finesse
We use Cisco Finesse for managing all of the data from all of the incoming calls that we receive from customers throughout the week. Cisco Finesse allows us to gather as much information as possible from every interaction and also maintain an organized way to access the data gathered from each call.
- Call logging
- Customer tracking
- Clean client desktop
- Better training
- Easier to read UI
- Simplify note section
- Organized data
- Quicker access to information
- Easy to use program saves us time
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Do you think Cisco Finesse delivers good value for the price?
Yes
Are you happy with Cisco Finesse's feature set?
Yes
Did Cisco Finesse live up to sales and marketing promises?
Yes
Did implementation of Cisco Finesse go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Finesse again?
Yes