Overall decent, but flawed.
February 24, 2022
Overall decent, but flawed.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Finesse
We utilized Cisco Finesse after we replaced our Avaya phones. Finesse provided more utility for softphone utilization (and was just much more modern than our previous option). Implementation and rollout went fairly well and we did train each individual employee to facilitate the process. We had a variety of teams and departments with varying call volumes (a handful per week vs hundreds per day).
- Softphone integration.
- Hold/transfer features.
- Queue dashboards.
- Frequent crashing.
- Directory navigation.
- Cisco brought us into the modern world of calls and call recording capabilities.
- Cisco's crashes would cripple operations at times.
- Overall functionality for visibility was a vast improvement from Avaya.
I don't have enough knowledge to speak to this fairly.
Do you think Cisco Finesse delivers good value for the price?
Not sure
Are you happy with Cisco Finesse's feature set?
Yes
Did Cisco Finesse live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Finesse go as expected?
Yes
Would you buy Cisco Finesse again?
Yes