Overall Satisfaction with Cisco Finesse
It is a work tool that we have for our sales department, since it is a sales call center, and it helps us to log our agents and interoperability with customers.
- Intuitive tool.
- Integration with third-party applications could be better.
- Integration with mobile application.
- Cisco Unified Communications Manager (Call Manager), Cisco Unified Border Element (CUBE), Cisco 4000 Series Integrated Services Routers (ISR 4000) and Cisco Unified Contact Center
We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents.
We have hardly had any problems, but the attention provided when we need support has been very fast and effective.
Do you think Cisco Finesse delivers good value for the price?
Are you happy with Cisco Finesse's feature set?
Did Cisco Finesse live up to sales and marketing promises?
Did implementation of Cisco Finesse go as expected?
Would you buy Cisco Finesse again?