Cisco Intersight is an operations platform that helps IT operations teams control and automate Cisco UCS, converged, and hyperconverged infrastructure. Intersight consolidates and automates infrastructure lifecycle management from data centers to the edge in one solution delivered as-a-service.
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OpenText Dimensions CM
Score 8.0 out of 10
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Dimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.
It is highly suited for an organisation pushing for a standardised and centralised configuration of settings using policies, profiles and templates. It is highly suited for customers used to legacy UMM that need to refresh their environment, but instead of deploying them in UMM (which is still possible), to take the time and effort to learn Cisco Intersight Infrastructure Service and IMM as well as familiarise themselves with the differences between UMM and IMM, and the issues in UMM which IMM addresses and improves upon. We deployed in UMM initially then transitioned to IMM with the transition too. I cannot think of a scenario where Cisco Intersight Infrastructure Service would not be suited. Even for small-scale deployments, it provides significant benefits. Maybe if you come from another server vendor management environment, the learning curve may feel steep (e.g. many new concepts and constructs that one has to master).
Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
Standardising the environment by enforcing use of updating templates.
Show the difference on a profile between what has changed and what setting was last deployed.
Perform bulk deploy operation on profiles (like server profiles).
Policies underpin all settings (e.g. no more defining individual VLANs before being able to use them, or having to clean them up manually when they are no longer in use. You deploy a Domain VLAN policy that states which VLANs are configured on a domain (either standalone) or a domain profile template (if domains profiles are bound to an updating domain profile template).
Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
It is difficult to spot an added or removed VLAN in an Ethernet Network Group Policy or VLAN Policy. The comparison widget will show you that something has changed, but if you have 100s of VLANs, the difference does not stand out. Workaround: we copy the data out and compare it in a text editor.
If you are transitioning from UMM to IMM, you lose some functionality like vNIC redundancy pairs.
It is not easy to map the UMM version 4.x server firmware version to the equivalent IMM version 5.x firmware version.
It is not possible to configure out-of-band management IP addresses on a per-domain basis. You have to configure these ranges via an IMC Access policy (which contains the IP address range/pool) on the server profile. This leads to "server profile template sprawl" where we have to maintain multiple server profile templates since our domains sit on different ranges, even though the servers are for the most part configured identically.
UCS domains in IMM only support one Ethernet Network Group Policy (VLAN group) per vNIC template.
The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
Been using Cisco Software as a service (SaaS) platform in a production environment for a large medical and health professionals that has critical healthcare and patients care dependency.
Support team is very helpful getting system updated as needed, and vendor support is fantastic. Also get a dedicated Cisco networking engine to review and advise system health and recommendations.
Usability of Cisco Intersight is highly dependent on the licensing purchased. The default (free) license level provides a lot of value for the minimal amount of effort to implement. The paid license levels provide additional features (detailed inventory, configuration management and deployment, etc.)
I have had servers TAC cases open for issues with Cisco Intersight. Some have yet to be resolved. One case that is still open is where the HCL status ( Hardware Compatibility List ) shows not validated when It should be. We have several servers that have the exact same hardware, OS, and the same firmware. One server will show the HCL is not validated but all others will
I personally think that Cisco Intersight Infrastructure Service is at the top of its class when it comes to managing data center hardware. The cloud-connected design feels very modern and easy to use. The mobile app is something I wouldn't expect to get in a server management tool. The way it can update, monitor, and manage our servers is very nice. Overall, we are very happy with it.
Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
The negative thing is that we prefer to use the UCS Manager in our company because this bare metal is integrated into the FI and no extra appliance is required. SaaS is generally not viewed favorably in Germany.
Telling the user that they have to buy Intersight licenses even if they use UCS Manager annoys our customers.
Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
