Cisco Meraki Smart Cameras ( MV) are presented by the vendor as simple to deploy, configure, and manage; they state MV provides reliable security and valuable business insights to organizations of any scale.
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Planhat
Score7.9 out of 10
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Planhat is a post-sale customer platform designed for enterprise B2B organizations to aggregate customer data, automate lifecycle workflows, and monitor account health. As a dedicated Customer Success platform, it evaluates product usage telemetry, communication logs, and financial metrics to proactively manage customer health and support value realization.
Cisco Meraki MV is always my first choice when recommending camera solutions and networking products. Having a reliable, aesthetically pleasing design, and great video quality heavy product was a must for our environment. What we needed could not be found in competitors, and the reputation of Cisco Meraki MV made the choice a simple one.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
For someone working in the Customer Success team, Planhat is a must-have software. All your client-level data can be easily managed, stored, and reviewed at any point in time by Planhat. It also helps the management and the leadership team better see each account and its usage. It also helps in identifying potentially risky customers and taking the required actions to engage and retain the account. It also gets integrated easily with other meeting recording tools wherein the summary from the tool gets easily synced with Planhat
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Reporting - you can set up filters with boolean criteria to give you insight into everything you need to know.
Playbooks - these are very good for less-experienced CSM's who need a step-by-step guide on how to deal with different stages of the customer lifecycle. More experienced CSM's may not need the playbooks.
Usage data for customers - there's a wide range of charts in Planhat that tell the story of client consumption.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would it is best solution in the market but it would be awesome to have it integrated with badging system and when someone comes near the door, Cisco Meraki MV takes a pic and runs an algorithm at the backend to check if it employee or not if it is automatically open the door
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Allow for cc'ing of AEs or others within the same organization from the messaging center. When I went to send a message from within Planhat, I had to manually type out the AE's email address every time if I wanted them cc'd.
The fonts were funky if I went to add text into an existing email template. For example, if I added in an extra sentence or paragraph, in Outlook on the recipient's end, the font was different despite looking the same within Planhat. Gmail was all consistent, Outlook was showing a different font.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Cisco Meraki MV equipment and solution is one of the equipment that we have bought, setup, configured that is requiring minimal maintenance. It may cost more in subscriptions but it basically pays off by not requiring attention or work done by any of my techs. Easy to use and it just work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Very simple to use and set up. Just plug in the camera to a PoE enabled switch port that has a DHCP server behind it, add it to a network in the dashboard and you will start seeing the video feed. It takes longer to type this than to do the configuration
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It takes a while to learn Planhat even for experienced users. It has limitations in terms of what data you can present where, but its important to set internal guides outside Planhat as well so everybody working collaborative. But as CSM Planhat is a great- and critical tool which I use daily to optimise my work schedule and customer interaction with various topics.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Cisco Meraki support team is very responsive and they escalate quickly within the team to find people who have the required knowledge. It can take a while to get things fixed if firmware of software changes are needed, but they keep in touch and do get there. The Cisco Meraki community is another excellent source of assistance and helped me when we initially used Meraki MV cameras.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team couldn't be better. They are quick to respond, very helpful, and thorough. Our CS manager was always happy to schedule calls to go through specific feature queries and she ensured we had a smooth and quick setup.
We liked Meraki MVs because we could add them to our existing Meraki network and have a single pane of glass for managing the network and security. We also like the ease of use and cost of the Meraki solutions. There are various other solutions on the market, but for our team Meraki makes the most sense.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I was not the person involved in choosing Planhat, but it seems to me that Planhat is much better suited to an account management style role, whereas Hubspot is closer to a sales CRM instead. In my position, Planhat is better suited as it is more graphical, more flexible, and easier to find information on.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't even know if there is a limit to Meraki product's scalability! We can group so many campus[es], offices, [and] organizations under the same cloud based dashboard that I don't even know what is the maximum devices count...if there is one. For our customers and us, it has never been an issue
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Positive: Takes less time to review footage as the AI motion search allows for our customers to not have to wander through footage.
Positive: All in one software with the security cameras has let one of our customers increase their ROI but $10,000 annually as they no longer have to purchase separate monitoring software for security, it's all integrated.
If you're looking to save money out of the gate, this could technically be a negative impact as this solution does cost a little bit to get going with the cameras and the licenses, but they are multi year licenses (Which include support) that allow for you to incorporate your security for 3, 5 , 7 or 10 years into the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Planhat has, for the first time, given us a 360-degree view of all our customers and access to all the different types of communication we have with them across different departments and functions.
The ability to automate workflows, tasks, and assign playbooks to the various phases of our customer lifecycle has aligned all our departments.
