Cisco Multicloud Defense vs. Coremetrics / IBM Digital Analytics (discontinued)

For WAF functionality and delivery of websites, It's very well suited for traditional firewalling, if you're doing that already, it can be quite difficult to rearchitect everything around this product. So an example of that would be if, like us, you came from a datacenter style architecture within your cloud environment and you are trying to move to a more cloud-fronted architecture. Probably the best way to put it is that can be quite difficult, but once you've deployed, it gets easier operationally. So to kind of reverse engineer everything and then do everything again can be quite tedious in some ways. But that will be specific to people depending on where they're coming from with it.

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IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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• DLP monitoring - key item for us which helps to view if anything which should leave our environment our or even between each part of network between/inside specific clouds
• Segmentation of subnet, basic but helpful to isolate each host into their own part of single subnet and connect them, including all visibility features which are offered by Cisco defense systems
• Allow/deny rules helps us to block, monitor and logs traffic passing in each direction of our environment

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• The ability to see traffic flowing and identify malicious traffic is amazing.
• The ease of setting up the connections of the cloud platforms is perfect.
• Dynamic based security policies allow for better protection.
• I don't have any detailed examples of improvement so instead I highlighted a couple of aspects that make the solution amazing.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

If it maintains its current direction it will be very disruptive in the cloud security space

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Ease of Use

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Very easy to implement and use.

Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

As of yet I havent logged a TAC case - It will be interesting to see how it is supported as a new product in the medium term

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Cisco Multicloud Defense, Crowd Strike Falcon, and Arctic Wolf Cloud Posture Security Management System as a service SAAS platforms are very comparable platforms. Unfortunately for Croud Strike, they had a mishap recently that caused major downtime for many companies worldwide. I do not think that you would have to worry about this happening with Cisco Multicloud Defense.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• The insight that it provides allows us to move away from other tools and just utilize the Cisco Multicloud Defense.
• Insights into data usage provides tangible analytics.
• Ease of management and use allows for less in-depth and specialized training.

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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