Cisco Room Phone vs. Crestron Mercury

If you are already using Webex and Cisco room video systems, the Room Phone is a fantastic option to enable audio/meeting functionality in small conference rooms and huddle rooms at a very reasonable cost. Audio is fantastic and installation is simple. With split registration capability, this device can meet most, if not all, requirements for these rooms and could even be used for private offices and home offices, a definite value as work from home becomes more ubiquitous

It is well suited for small to medium sized conference room where video calls with your own device can be utilized. The Mercury essentially allows you to use any communication platform that you currently are using on your own devices. Works well as a stand alone speaker phone as well

Incentivized

• Easy Webex join experience like the Webex app and room devices
• Large, color display with a familiar Webex look and feel
• Easy setup and management with Webex Control Hub cloud and Unified CM on-prem
• High end audio experience
• Proximity integration for meeting join and screen sharing

• The interface is simple to use and intuitive
• The speaker and mic provide ample coverage
• Everything you need for a basic conference room is included

Incentivized

• Wires are bulky (lighter weight HDMI would be beneficial for a cleaner install)
• Far end video (possibly a future enhancement?)

• Camera functionality
• there is no option for PTZ cameras

Incentivized

Ease of use and simple features. Intuitive user interface.

Incentivized

Very easy to use for both Webex and on-prem calling.

We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.

I've use a lot of the Webex Room devices and the Room Phone is a great transition for the traditional conference phone to a modern UI and platform with Control Hub integration. Like all the other major OS platforms out there, the push to unify the user interface has some real advantages and I think that Cisco is accomplishing that goal here.

The Poly can use any video platform, but you have to pick only one. You do not have the ability to BYOD and use a different platform. Both the camera unit and the controller are connected to your network separately and sometime come un-paired and will not "speak" to each other and must be reset

Incentivized

• Expanded the options to enhance the value of small spaces

• It has allowed us to continue with hybrid working with remote customers or workers still working from home
• being able to use my own device in a conference room for video calls help bring back together the workforce that has been able to return to the office onsite with those who are not.
• Reduced travel when fully functioning options like are a great solution for meetings.

Incentivized