Cisco Room Phone vs. FreePBX

Good scenario: Medium rooms with requires a good coverage of sound where people are located 3 meters far from the device works very good. Less appropriate: areas where using wired extension microphone are no allowed. This is could be a challenge if you have a table without holes to pass cabling through.

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FreepBX is a great product if you are able and willing to manage your own PBX system. It requires some know-how to set up but once running, it works very well. There is a large community that helps answer questions, but it isn't "plug and play" so you will need to be able to research and troubleshoot your own issues (or pay for support).

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• Easy device monitoring and management
• Great audio quality
• Great mic coverage/pickup for small to medium rooms (huddle rooms)
• Built in wireless share capabilities
• Webex Integration
• Consistent user experience (compared to other Cisco room systems)
• Can be used with other platforms

• Standard telephony.
• VM to email.
• Firewall
• Expandable extensions.

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• Currently no video presentation on external HDMI screen

• Phone integration/firmware can be clunky and has a learning curve.
• Relies on crowd sourcing information as expected for open-source.
• Requires some moderate expertise for setup.

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I gave Cisco Room Phone this usability rating because, in my opinion, Cisco Room Phones are ok for everyday work

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It works well, there isn't much more to say. You can get a free ($0) phone system packed with features, then if you need even more features then the cost is extremely cheap, and it works well. On top of this, you have complete freedom in the PBX to do as you wish, and debug and see everything

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We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.

The Cisco Room Phone is much better than most of its competitors because it leverages the use of Cloud features. Others vendor requires the use of an on-premises system to work out. Other advantage is to power up using an ethernet cable with PoE (power over ethernet), thus eliminating the need for power supplies.

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3CX may be slightly easier for a novice to use, but FreePBX completely beats it when you remove that factor. You can do anything you want, and debug and see everything. Now with AI its even easier to debug and learn how the PBX works if you hit an issue

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• Less need of AV Integration
• 360 degree of coverage
• Easy to use

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• Drastically reduced our direct telephony cost as we don't need to have the hardware and support.
• Very functional and added new functionality that we did not have previously.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info