Cisco Secure Endpoint vs. Huntress

Cisco Secure Endpoint is well suited for keeping track of the many different and points that we have in our organization. All of these devices can easily be monitored with Cisco Secure Endpoint. It can monitor our servers and our desktops and laptops in our environment. It isn’t as appropriate for our student devices. However, those aren’t as critical since they are just Chromebooks.

Incentivized

Huntress is great for a managed service provider to provide a better cybersecurity stack to their endpoints/customers. Some smaller clients cannot afford high-priced SOC services but require SOC-level protection. Along with a couple of other layers of security, Huntress provides peace of mind for the MSP that if a threat were to arise, they would be notified with specific instructions for dealing with that threat.

Incentivized

• Once we, I guess one turned out that path because we have a small IT team, one of the big factors that came into play is how easy it was to deploy and the kind of security it provides for your endpoint devices. For us, it's got all those AI capabilities that really help. So traditionally when there was an incident on Alert on an antivirus program, you'd have a couple of guys run across the office to try to pull a plug. One of the awesome features with Secure Endpoint is its isolation mode that clamps down endpoint devices and then just isolate it. It's connected to, I think Cisco's tell us the threat intel environment. So they've got up-to-date metrics and fixes on threats out in the wild. And once they detect that, they apply it across your whole brand. So yeah, really effective for us.
• One of the things that really stands out is the retrospective detections. So say something's detected two weeks later of a product that you had on your system. Initially it scanned it past, but then they discover vulnerability. The product has the ability to come back and retrospectively apply restrictions on specific applications you have on your environment. So I think that's one key winner.

Incentivized

• Ease of deployment
• Non-intrusive to host system
• Fantastic support when something is going wrong
• Eager to dig in with you to figure out issues

Incentivized

• The interface has many views that all look the same, except that functionalities are different. This makes it incredibly difficult to find the action you want to take.
• Built-in exclusion sets are missing a number of notable Anti-Malware products and must be manually implemented.
• High learning curve due to complexity of the solution and the range of features it contains. Provided documentation is hidden in a small icon at the top of the page which is often off-screen when needed.
• Color choices lead to panic situations during deployment. 1 questionable file could lead to the main display showing a large, bright red alert which makes customers think their whole environment is compromised.

Incentivized

• [I] would like to see more SOC as a Service - service from them.
• [I would also like] improved Intune integration, especially with Windows Defender and the rest of the suite.

the renewal must be studied with different factors

Incentivized

AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.

Incentivized

Easy to use and install. Not much to do on this end they do everything

no complain and no issue with availability

Incentivized

In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.

Incentivized

no participation in implementation

Incentivized

Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.

Incentivized

Pre-EDR Huntress is really unique in what it does. It is hard to directly compare that against anything since it is changed based

Incentivized

• Cisco Secure Endpoint is an essential product as it ensures that there is no malware or antivirus installed on your system as there are a lot of confidential data in the system and gives assurance to the end user that the system is safe to use

Incentivized

• Detections that antivirus misses
• Their price doubled recently so I had to talk to clients about the increase.
• The ROI is immediate for some clients and hasn't detected anything at others.

Incentivized