Cisco Secure Endpoint is a comprehensive, cloud-managed endpoint security solution designed to protect devices from advanced malware and cyber threats throughout the entire attack lifecycle—before, during, and after an attack. It offers powerful prevention capabilities to identify and stop threats before they compromise your systems, using multifaceted techniques including risk-based vulnerability management and posture assessments. The solution provides deep visibility and advanced detection…
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Zscaler Internet Access
Score 8.7 out of 10
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Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.
To handle modern cyber threats such as malware, ransomware, and other known and unknown threats, Cisco Secure Endpoint is a handy option because it is EDR-capable, always updated, and effectively hunts for threats and blocks them before they cause harm to the business. It is reliable, and I recommend it because it has always protected our business from cyber threats.
It's best suited for a distributed remote workforce, securing internet access for users from anywhere. Suitable for highly regulated industries, such as banking and Healthcare. Not a good fit for an organisation where most of its legacy is in an on-premises environment. Bandwidth-intensive industries like media/entertainment firms.
Once we, I guess one turned out that path because we have a small IT team, one of the big factors that came into play is how easy it was to deploy and the kind of security it provides for your endpoint devices. For us, it's got all those AI capabilities that really help. So traditionally when there was an incident on Alert on an antivirus program, you'd have a couple of guys run across the office to try to pull a plug. One of the awesome features with Secure Endpoint is its isolation mode that clamps down endpoint devices and then just isolate it. It's connected to, I think Cisco's tell us the threat intel environment. So they've got up-to-date metrics and fixes on threats out in the wild. And once they detect that, they apply it across your whole brand. So yeah, really effective for us.
One of the things that really stands out is the retrospective detections. So say something's detected two weeks later of a product that you had on your system. Initially it scanned it past, but then they discover vulnerability. The product has the ability to come back and retrospectively apply restrictions on specific applications you have on your environment. So I think that's one key winner.
Single Pane of Glass Management - Everything is very easy to access and monitor the entire environment from an internet security perspective.
Install Flexibility - We can and do install Zscaler Internet Access on both our client devices as well as our SD-WAN appliances and servers. This allows us to control internet security even on devices without an agent in our networks.
Some of the reports that get sent are very high-end reports with lots of information. It would be nice if there was a simplified report that could be sent automatically when an issue is identified on a computer
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
The interface is extremely difficult to navigate, even for a moderately familiar user. All the dashboards look the same, but have different functionalities. It looks like the place where you performed that task last time, but in fact the option you want is on a different dashboard. The menu is hard to navigate because the menu items are labeled with misleading descriptions or jargon specific to the product. This makes it even harder to find what you need. On the other hand, it does most of what you need it to do automatically, which helps the usability dramatically.
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.
Zscaler Intenet Access outperformed the competition due to its lightning-fast policy delivery and cross-compatibility. It is easy to track employee usage and block unnecessary websites, reducing company internet usage. Zscalar installed on every system increases cloud-based software bandwidth, decreasing user turnaround time and increasing efficiency.
Has allowed us to remove other products that were suboptimal
Saved us money overall by stacking it with other Zscaler products
Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
