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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco ThousandEyes

    Score9.1 out of 10
    N/ACisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.N/A

    MySQL

    Score8.4 out of 10
    N/AMySQL is a popular open-source relational and embedded database, now owned by Oracle.N/A
    Pricing
    Cisco ThousandEyesMySQL
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco ThousandEyesMySQL
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Cisco ThousandEyesMySQL
    Small Businesses
    No answers on this topic
    MariaDB Platform
    Score9.1 out of 10
    Medium-sized Companies
    Catchpoint
    Score8.5 out of 10
    PostgreSQL
    Score8.8 out of 10
    Enterprises
    Nexthink
    Score7.3 out of 10
    SQLite
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco ThousandEyesMySQL
    Likelihood to Recommend
    9.1
    (126 ratings)
    8.5
    (146 ratings)
    Likelihood to Renew
    8.6
    (6 ratings)
    9.0
    (5 ratings)
    Usability
    8.6
    (7 ratings)
    7.9
    (18 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.7
    (6 ratings)
    9.0
    (3 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.4
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cisco ThousandEyesMySQL
    Likelihood to Recommend
    Cisco
    Unified communications real-time analysis is one of the biggest points of the solution. You can see your traffic path and find issues before, during and after the calls. This is very useful for analyzing VoIP and video conferencing problems like in WebEx, Microsoft Teams and Zoom. It helps to see network issues like packet loss, jitter, or latency that can make call quality bad. Another good use case is checking cloud apps and SaaS services. Many companies use external platforms like Microsoft Azure, 365, Salesforce, or AWS. It lets Networking teams see the network path from users to these services so they can find if problems come from the company network, the internet provider, or the cloud service. Also, it is good for companies using mix of on-prem and cloud. It shows how traffic moves between different parts of the network, so IT teams can see where a problem happens and fix it faster. There are different types of agents that we can use in Cisco ThousandEyes. Enterprise agents can be use for a relative big amount of synthetic test. Endpoint agents are install in user PC or MAC laptops to check network quality from the client side. WebEx devices also have built-in agents that help to see performance problems in meetings, making it easy to find what is causing a bad call. Maybe it's not the best solution if what you want to measure is not HTTPs based or hasn't an API. Also if your scenario is Zoom Rooms, you won't have the same level of integration that it has for WebEx and Microsoft solutions.
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    Oracle
    MySQL is best suited for applications on platform like high-traffic content-driven websites, small-scale web apps, data warehouses which regards light analytical workloads. However its less suited for areas like enterprise data warehouse, OLAP cubes, large-scale reporting, applications requiring flexible or semi-structured data like event logging systems, product configurations, dynamic forms.
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    Pros
    Cisco
    • Cisco ThousandEyes does the holistic discovery of the end components, the network components, and it's really fast at identifying where the issue is, which is not normally identified by the classic monitoring tools. So it's quite a fast identifying the issue of the networks and Cisco ThousandEyes also provides a very good real user end user monitoring experience for the end customers. So those are the two real life and also very good examples for Cisco ThousandEyes.
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    Oracle
    • Stable - it just runs, with minimal downtime or errors
    • Fast - well-structured data is quickly written and read
    • Secure - MySQL is easy to keep data secure from people and applications that shouldn't see it
    • Easy to use - SQL is industry standard so no problems with adding, editing and reading data stored in MySQL
    Incentivized
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    Cons
    Cisco
    • The elephant in the room is going to be cost. ThousandEyes is a great tool, but you will pay for it. There are other services that do a good job at providing a smaller subset of features compared to ThousandEyes. If all you need is that particular subset of features, ThousandEyes may not make fiscal sense for your organization.
    • As a subset of the cost issue, within the last 18 months or so the pricing on enterprise (local) agents has been modified in a way that seems not to benefit the customer. Previously enterprise agents had a flat monthly cost associated with them with unlimited test usage (the only limit on test usage was based on concurrent tests running at any given point in time). This meant that instead of using a cloud agent and paying per-test, you had the option of spinning up an cheap Digital Ocean droplet and creating your own cloud agent for external testing without using Cloud Agents. When the change was made they eliminated the flat per-agent cost and instead treated the pricing the same as that of the cloud agents but cutting the number of "cloud units" per test in half for tests run from enterprise agents. For organizations with under-utilized enterprise agents, this may be helpful financially, but for organizations that push their local agents to the limit, the cost skyrocketed.
    • BGP monitor peering sessions have been less than reliable. The data doesn't seem to be an issue, but the sessions seem to bounce or fail altogether on a fairly consistent basis. The routers or servers with which your routers peer sit behind some firewalls that have caused issues in the past.
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    Oracle
    • Learning curve: is big. Newbies will face problems in understanding the platform initially. However, with plenty of online resources, one can easily find solutions to problems and learn on the go.
    • Backup and restore: MySQL is not very seamless. Although the data is never ruptured or missed, the process involved is not very much user-friendly. Maybe, a new command-line interface for only the backup-restore functionality shall be set up again to make this very important step much easier to perform and maintain.
    Incentivized
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    Likelihood to Renew
    Cisco
    The software does it's job extremely well and the system makes it very user friendly to get into. When looking for software I prefer to not need a PHD to operate it. Having a great UI and simple setup makes it easy to include more members of our team to get more value out of the platform.
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    Oracle
    For teaching Databases and SQL, I would definitely continue to use MySQL. It provides a good, solid foundation to learn about databases. Also to learn about the SQL language and how it works with the creation, insertion, deletion, updating, and manipulation of data, tables, and databases. This SQL language is a foundation and can be used to learn many other database related concepts.
    Incentivized
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    Usability
    Cisco
    There is definitely a learning curve to ThousandEyes, but once you understand how the client deployment works and how to set up monitoring, things go pretty smoothly. I think the initial setting up of clients on endpoints can be a little tricky though.
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    Oracle
    I give MySQL a 9/10 overall because I really like it but I feel like there are a lot of tech people who would hate it if I gave it a 10/10. I've never had any problems with it or reached any of its limitations but I know a few people who have so I can't give it a 10/10 based on those complaints.
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    Reliability and Availability
    Cisco
    Being cloud hosted means that you are at the mercy of Cisco web services, but we've had absolutely no issues with its availability.
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    Oracle
    No answers on this topic
    Performance
    Cisco
    The client is very lightweight on endpoints and the user interface is very fast and fluid.
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    Oracle
    No answers on this topic
    Support Rating
    Cisco
    You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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    Oracle
    We have never contacted MySQL enterprise support team for any issues related to MySQL. This is because we have been using primarily the MySQL Server community edition and have been using the MySQL support forums for any questions and practical guidance that we needed before and during the technical implementations. Overall, the support community has been very helpful and allowed us to make the most out of the community edition.
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    In-Person Training
    Cisco
    Our Cisco reps actually had someone teach us a few things about the functionality of ThousandEyes, and it helped a lot. The training was good and we had follow-up assistance as well when we had questions about the monitoring and reporting functions. Overall, we were satisfied with the training and support.
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    Oracle
    No answers on this topic
    Implementation Rating
    Cisco
    Our implementation was pretty straightforward, with some issues loading clients on endpoints. We didn't have any notable issues, and I don't really have any additional insights.
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    Oracle
    1. Estimate your data size. 2. Test, test, and test.
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    Alternatives Considered
    Cisco
    No one is better than the other. I can get different data and sometimes similar data, it's important to compare values and verify the data between the tools. Additionally, there are other functionalities that ThousandEyes has that the others don't, but it is also the other way around. I will always recommend to have available not 1 or 2, all possible available for your job.
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    Oracle
    MongoDB has a dynamic schema for how data is stored in 'documents' whereas MySQL is more structured with tables, columns, and rows. MongoDB was built for high availability whereas MySQL can be a challenge when it comes to replication of the data and making everything redundant in the event of a DR or outage.
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    Contract Terms and Pricing Model
    Cisco
    The contract was fair and rolled up into some of our other contracts, so it was no big deal getting it up and running.
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    Oracle
    No answers on this topic
    Scalability
    Cisco
    I think this product would be infinitely scalable since it's all cloud hosted and can support thousands of endpoints if needed. We are only using it for a limited number of endpoints, so we never really considered scalability.
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    Oracle
    No answers on this topic
    Return on Investment
    Cisco
    • Building the trust from our Merchants is core when you come to renewal time. Trust builds partnerships, builds stickiness and allows for easier upsells or contract renewals.
    • Having a champion in IT that touts your service is important to the business, it removes a large portion of friction in the business to get services implemented and working to its peak.
    • Flexibility in pricing can be better. How they measure the number of agents being used can get thorny. When you build and tear down virtual servers a lot it can appear there are more agents running than there are. Once we understood how they measure we were able to better utilize the product efficiently.
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    Oracle
    • As it is an open source solution through community solution, we can use it in a multitude of projects without cost license
    • The acquisition by Oracle makes you need to contract support for the enterprise version
    • If you have knowledge about oracle databases, you can get more out of the enterprise version
    Incentivized
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    ScreenShots

    Cisco ThousandEyes Screenshots

    Screenshot of Global availability issues for users trying to use Slack application.Screenshot of The path visibility feature pinpointing where in the transit path an outage or event is occurring.Screenshot of ThousandEyes Internet Insights™, which combines a massive data set with algorithmic outage detection to provide near real-time insights into a business's SaaS applications.  and networks. Internet Insights can be used to manage digital experience at Internet scale.Screenshot of ThousandEyes Event Detection diagnosing events as server or network issue.