Likelihood to Recommend
It [Cisco UCS Manager] is extremely well suited to large virtual infrastructure environments with resource dense blades. This solution is also great if you want to consolidate a large number of servers (if they are servers that need to stay physical, but can fit in the profile of a blade) - this would reduce data center space utilization as well as power and cooling. Cisco UCS Manager is also great if you're looking for centralized management of a larger number of servers. This would not be a great solution if you have a very small shop - it's not cheap and probably wouldn't give you a ROI if you only have a couple dozen servers total. I'd say it would be overkill for small shops, but if you have the money and don't care, you'll still like it.
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I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Read full review Pros It is very all inclusive for management of every part our our Cisco blade center. It allows us to directly connect to a hardware-based server in the blade center as though we were physically at the console. It allows us to monitor the entire system for faults. It lets us manage connectivity. It is set to alert us via email if a fault occurs. Read full review Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes Computer/server monitoring with thresholds and warning Search - tracking down computers when you have many by name, logged in user, IP End user ticket raising is built into the tray icon which make access really easy Read full review Cons Automation: There is a simple power-shell CMD lets, but it leaves more to be desired. Navigation: Navigating the interface can be confusing. Integration: Integration with ESXi hosts while doing FW upgrades would be hugely beneficial without the need for additional tools. Read full review They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this. There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month. Read full review Likelihood to Renew
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
Read full review Usability
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
Read full review Performance
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Read full review Support Rating
Cisco UCSM Support has been very quick to reply and address our concerns, issues, and questions. We have found that Cisco's documentation is clear and concise and fairly easy to find. With Cisco support's help, we are able to quickly and safely meet the demands of our end-users, consistently.
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ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Read full review Online Training
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
Read full review Implementation Rating
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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I think UCS Manager would be able very comparable to other vendors offerings when it comes to server configuration. I think Cisco did a good job in giving you full access to many options that you might not see with Dell or HPE. Every manufacturer would need a similar tool to control their server environment, but I think what Cisco has built into their Manager is a little better than others I've used. You can just see and change so many settings. I would say that is also a bit of a negative by a little bit because sometimes it is hard to dig in and find what you need to change and often might need to reach out to TAC or take a training course to understand all of the interface.
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I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Read full review Return on Investment The positive is I was able to consolidate my small server infrastructure from 3 racks to one rack giving me space back and much power savings The negative would be it could feel a little daunting to manage as there are many tabs and pieces to the interface. Read full review We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished. We were able to negotiate a price that worked for us for an up-front purchase which was nice. We found the pricing to be very competitive. Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product. Read full review ScreenShots ConnectWise Automate Screenshots