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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco UCS Manager

    Score9 out of 10
    N/ACisco UCS Manager supports the entire Cisco UCS server and Cisco HyperFlex Series hyperconverged infrastructure portfolios. It enables server, fabric, and storage provisioning as well as, device discovery, inventory, configuration, diagnostics, monitoring, fault detection, auditing, and statistics collection.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Considered Both Products
    Cisco
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    19 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    20 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    19 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    18 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Cisco UCS Manager and Spiceworks Cloud Help Desk
    Feature
    Cisco UCS Manager
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Cisco UCS Manager and Spiceworks Cloud Help Desk
    Feature
    Cisco UCS Manager
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Cisco UCS Manager and Spiceworks Cloud Help Desk
    Feature
    Cisco UCS Manager
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Small Businesses
    Cyberduck
    Score8.6 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    AWS Storage Gateway
    Score8.4 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    SolarWinds Storage Resource Monitor (SRM)
    Score10 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    10.0
    (23 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    10.0
    (1 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (3 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cisco UCS ManagerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Cisco
    It [Cisco UCS Manager] is extremely well suited to large virtual infrastructure environments with resource dense blades. This solution is also great if you want to consolidate a large number of servers (if they are servers that need to stay physical, but can fit in the profile of a blade) - this would reduce data center space utilization as well as power and cooling. Cisco UCS Manager is also great if you're looking for centralized management of a larger number of servers. This would not be a great solution if you have a very small shop - it's not cheap and probably wouldn't give you a ROI if you only have a couple dozen servers total. I'd say it would be overkill for small shops, but if you have the money and don't care, you'll still like it.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Cisco
    • It is very all inclusive for management of every part our our Cisco blade center.
    • It allows us to directly connect to a hardware-based server in the blade center as though we were physically at the console.
    • It allows us to monitor the entire system for faults.
    • It lets us manage connectivity.
    • It is set to alert us via email if a fault occurs.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Cisco
    • Automation: There is a simple power-shell CMD lets, but it leaves more to be desired.
    • Navigation: Navigating the interface can be confusing.
    • Integration: Integration with ESXi hosts while doing FW upgrades would be hugely beneficial without the need for additional tools.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    Cisco UCS Manager allows for integrated management of all UCS components, streamlining processes like server provisioning, networking, and storage configuration
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Cisco
    The automation capabilities of Cisco UCS Manager help streamline tasks such as provisioning, configuration, and monitoring, leading to increased efficiency
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Support Rating
    Cisco
    Cisco UCSM Support has been very quick to reply and address our concerns, issues, and questions. We have found that Cisco's documentation is clear and concise and fairly easy to find. With Cisco support's help, we are able to quickly and safely meet the demands of our end-users, consistently.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Implementation Rating
    Cisco
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    I think UCS Manager would be able very comparable to other vendors offerings when it comes to server configuration. I think Cisco did a good job in giving you full access to many options that you might not see with Dell or HPE. Every manufacturer would need a similar tool to control their server environment, but I think what Cisco has built into their Manager is a little better than others I've used. You can just see and change so many settings. I would say that is also a bit of a negative by a little bit because sometimes it is hard to dig in and find what you need to change and often might need to reach out to TAC or take a training course to understand all of the interface.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • The positive is I was able to consolidate my small server infrastructure from 3 racks to one rack giving me space back and much power savings
    • The negative would be it could feel a little daunting to manage as there are many tabs and pieces to the interface.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots