What users are saying about
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Top Rated
172 Ratings
7 Ratings

Cisco Umbrella

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Top Rated
172 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 6 out of 100

Attribute Ratings

  • ZeroFOX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.8

Cisco Umbrella

88%
76 Ratings
9.0

ZeroFOX

90%
1 Rating

Likelihood to Renew

9.2

Cisco Umbrella

92%
11 Ratings

ZeroFOX

N/A
0 Ratings

Usability

9.5

Cisco Umbrella

95%
4 Ratings

ZeroFOX

N/A
0 Ratings

Availability

10.0

Cisco Umbrella

100%
8 Ratings

ZeroFOX

N/A
0 Ratings

Support Rating

7.7

Cisco Umbrella

77%
74 Ratings

ZeroFOX

N/A
0 Ratings

Implementation Rating

8.9

Cisco Umbrella

89%
10 Ratings

ZeroFOX

N/A
0 Ratings

Ease of integration

8.6

Cisco Umbrella

86%
16 Ratings

ZeroFOX

N/A
0 Ratings

Likelihood to Recommend

Cisco

Cisco Umbrella is perfect in an environment where you allow internet browsing without any restrictions on the types of websites. It allows you to categorize certain websites and block them at the DNS level. If you already have a web proxy installed and are blocking certain categories of websites on that proxy, then Cisco Umbrella is probably not the right tool for you.
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ZeroFOX

ZeroFOX is well suited for companies who want to track and takedown accounts that are impersonating them but isn’t so great for personal use - it’s built well for medium large companies who have a large workload.
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Pros

Cisco

  • Cisco Umbrella protects our devices and users from malicious sites of all kinds.
  • Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
  • Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
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ZeroFOX

  • Great overall picture of all accounts that aren’t protected by our company.
  • UI is very easy to use and quick clicks let you navigate to where to need to be efficiently.
  • Very fast customer service - we have a company partner that responds quickly and to the point.
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Cons

Cisco

  • Umbrella Virtual Appliances have been buggy in resolving local domain hosts.
  • Integration between other Cisco and Meraki products is complicated.
  • Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP.
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ZeroFOX

  • Would like to see email integration within the system if possible.
  • Would be great to have language options within the system for quick translations.
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Pricing Details

Cisco Umbrella

Starting Price

Editions & Modules

Cisco Umbrella editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    ZeroFOX

    Starting Price

    Editions & Modules

    ZeroFOX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      We have had an excellent experience with Cisco products generally and Umbrella specifically. From implementation to continuity we have nothing to take issue or complain about with this product. Would highly recommend this product as we 100% intend to renew from our end.
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      ZeroFOX

      No answers on this topic

      Usability

      Cisco

      The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
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      ZeroFOX

      No answers on this topic

      Reliability and Availability

      Cisco

      I have to give a 10 here. I think I've had maybe one or two times in 13 years I had issues. Only one time it was an issue inside OpenDNS/Umbrella. Sometimes you have to tune a content category or add an exception but I would ALWAYS rather have to do that then mop up a mess
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      ZeroFOX

      No answers on this topic

      Support Rating

      Cisco

      Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.
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      ZeroFOX

      No answers on this topic

      Implementation Rating

      Cisco

      The implementation of the Cisco Umbrella client on organizational units was pretty straight forward. The implementation behind the scenes was a bit more trickier but manageable. This was due to needing open the correct channels to allow for the correct communication to the Cisco Umbrella servers. Once everything was up and running, setting up the policies and requiring them was simple.
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      ZeroFOX

      No answers on this topic

      Alternatives Considered

      Cisco

      We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
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      ZeroFOX

      No answers on this topic

      Return on Investment

      Cisco

      • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
      • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
      • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
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      ZeroFOX

      • Reducing rogue threats may have saved us from negative situations where customers may have thought an impersonating account was really us.
      • Prevention of social media backlash.
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