Cisco Unified Contact Center vs. Nectar Desk
Cisco Unified Contact Center vs. Nectar Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | Nectar Desk | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | Nectar Desk | |
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Small Businesses | Bright Pattern Contact Center Score 9.8 out of 10 | Bright Pattern Contact Center Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.8 out of 10 | Bright Pattern Contact Center Score 9.8 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.1 out of 10 | Google Cloud Contact Center AI Score 8.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | Nectar Desk | |
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Likelihood to Recommend | 9.8 (49 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.4 (16 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | Nectar Desk | |
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Likelihood to Recommend | Cisco | NectarDesk Inc. |
Pros | Cisco | NectarDesk Inc. |
Cons | Cisco | NectarDesk Inc. |
Likelihood to Renew | Cisco | NectarDesk Inc. No answers on this topic |
Usability | Cisco | NectarDesk Inc. No answers on this topic |
Support Rating | Cisco | NectarDesk Inc. No answers on this topic |
Alternatives Considered | Cisco | NectarDesk Inc. No answers on this topic |
Contract Terms and Pricing Model | Cisco | NectarDesk Inc. No answers on this topic |
Professional Services | Cisco | NectarDesk Inc. No answers on this topic |
Return on Investment | Cisco | NectarDesk Inc. |
ScreenShots | Nectar Desk Screenshots |