What users are saying about
29 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Themes

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Content

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.8

    SurveyLab

    88%
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Question design help

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Logic

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Reporting & Analytics

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Data export

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Analytics

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Administration & Security

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    8.6

    SurveyLab

    86%
    SurveyLab ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Distribution

    Cisco Webex Experience Management

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • SurveyLab is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Cisco Webex Experience Management

    86%
    10 Ratings
    9.1

    SurveyLab

    91%
    1 Rating

    Usability

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    SurveyLab

    N/A
    0 Ratings

    Support Rating

    8.2

    Cisco Webex Experience Management

    82%
    1 Rating

    SurveyLab

    N/A
    0 Ratings

    Likelihood to Recommend

    Cisco

    Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
    Read full review

    7 Points Ltd.

    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review

    Pros

    Cisco

    • Audio and video quality is amazing.
    • Screen sharing is easy.
    • Very secure connection.
    • Collaboration is made easy.
    • Easy access thanks to different versions available.
    Read full review

    7 Points Ltd.

    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review

    Cons

    Cisco

    • No break out rooms[.]
    • Expensive relative to other similar products[.]
    • Video call is not effective as Zoom[.]
    • Ask to download client always[.]
    Read full review

    7 Points Ltd.

    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review

    Pricing Details

    Cisco Webex Experience Management

    Starting Price

    $0 Per Month / 50 Responses / 1 user

    Editions & Modules

    Cisco Webex Experience Management editions and modules pricing
    EditionModules
    FREE$01
    BASIC$252
    STANDARD$503
    PREMIUM$1004
    EASY12 ¢5
    ENTERPRISE$5006

    Footnotes

    1. Per Month / 50 Responses / 1 user
    2. Per Month / 200 Responses / 2 users
    3. Per Month / 500 Responses / 2 users
    4. Per Month / 1000 Responses / 4 users
    5. Per Response / Unlimited users
    6. Customized Usage Packages

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    SurveyLab

    Starting Price

    Editions & Modules

    SurveyLab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
      Read full review

      7 Points Ltd.

      No answers on this topic

      Support Rating

      Cisco

      Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
      Read full review

      7 Points Ltd.

      No answers on this topic

      Alternatives Considered

      Cisco

      Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
      Read full review

      7 Points Ltd.

      Read full review

      Return on Investment

      Cisco

      • Improved on work speed and efficiency by working in great and organized teams.
      • Management of customer journey in an orderly way.
      • It cuts off some people from joining or participating in a meeting.
      Read full review

      7 Points Ltd.

      • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
      Read full review

      Screenshots

      Add comparison