What users are saying about
6 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Cisco Webex Experience Management

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
Badri Sampath | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Cisco Webex Experience Management
SurveyLab
8.5
Survey templates
Cisco Webex Experience Management
SurveyLab
7.3
Themes
Cisco Webex Experience Management
SurveyLab
9.1
Custom logo/branding
Cisco Webex Experience Management
SurveyLab
9.1

Survey Content

Cisco Webex Experience Management
SurveyLab
8.8
Changes to live survey
Cisco Webex Experience Management
SurveyLab
9.1
Question design help
Cisco Webex Experience Management
SurveyLab
8.2
Multiple question types
Cisco Webex Experience Management
SurveyLab
9.1

Survey Logic

Cisco Webex Experience Management
SurveyLab
9.1
Survey logic flexibility
Cisco Webex Experience Management
SurveyLab
9.1

Survey Reporting & Analytics

Cisco Webex Experience Management
SurveyLab
8.5
Response tracking
Cisco Webex Experience Management
SurveyLab
7.3
Data export
Cisco Webex Experience Management
SurveyLab
8.2
Standard reports
Cisco Webex Experience Management
SurveyLab
9.1
Custom reports
Cisco Webex Experience Management
SurveyLab
9.1
Analytics
Cisco Webex Experience Management
SurveyLab
9.1

Survey Administration & Security

Cisco Webex Experience Management
SurveyLab
8.6
Access controls
Cisco Webex Experience Management
SurveyLab
8.2
Compliance
Cisco Webex Experience Management
SurveyLab
9.1

Survey Distribution

Cisco Webex Experience Management
SurveyLab
9.1
Vendor-offered crowdsourcing
Cisco Webex Experience Management
SurveyLab
9.1
Respondent restrictions
Cisco Webex Experience Management
SurveyLab
9.1

Pros

Cisco Webex Experience Management

  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Anonymous | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Cisco Webex Experience Management

  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Badri Sampath | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Usability

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
Badri Sampath | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Badri Sampath | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Experience Management

[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.
Badri Sampath | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

Cisco Webex Experience Management

  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Anonymous | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Experience Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Experience Management Editions & Modules

Edition
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006
  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages
Additional Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLab Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Experience Management
8.7
SurveyLab
9.1

Usability

Cisco Webex Experience Management
8.2
SurveyLab

Support Rating

Cisco Webex Experience Management
8.2
SurveyLab

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