What users are saying about
6 Ratings
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Score 8.1 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Cisco Webex Experience Management

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
Badri Sampath | TrustRadius Reviewer

Planhat

Planhat is an excellent tool for any CS organization and will enable you to manage and reduce churn more strategically
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Cisco Webex Experience Management
Planhat
9.8
Role-based user permissions
Cisco Webex Experience Management
Planhat
9.8

Platform & Infrastructure

Cisco Webex Experience Management
Planhat
9.8
API
Cisco Webex Experience Management
Planhat
9.8
Integration with Salesforce.com
Cisco Webex Experience Management
Planhat
9.7

Customer Data Extraction / Integration

Cisco Webex Experience Management
Planhat
9.7
Product usage
Cisco Webex Experience Management
Planhat
10.0
Help desk / support tickets
Cisco Webex Experience Management
Planhat
9.5

Customer Success Management

Cisco Webex Experience Management
Planhat
9.8
NPS surveys
Cisco Webex Experience Management
Planhat
9.8
Sponsor tracking
Cisco Webex Experience Management
Planhat
9.2
Customer profiles
Cisco Webex Experience Management
Planhat
10.0
Automated workflow
Cisco Webex Experience Management
Planhat
9.5
Internal collaboration
Cisco Webex Experience Management
Planhat
9.8
Customer health scoring
Cisco Webex Experience Management
Planhat
10.0
Customer segmentation
Cisco Webex Experience Management
Planhat
10.0

CSM Reporting & Analytics

Cisco Webex Experience Management
Planhat
9.8
Customer health trends
Cisco Webex Experience Management
Planhat
10.0
Engagement analytics
Cisco Webex Experience Management
Planhat
9.8
Revenue forecasting
Cisco Webex Experience Management
Planhat
9.8
Dashboards
Cisco Webex Experience Management
Planhat
9.7

Pros

Cisco Webex Experience Management

  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Anonymous | TrustRadius Reviewer

Planhat

  • Internal Collaboration on customer accounts (CS, Support, exec sponsors, CX).
  • For leadership to standardize methodology and initiatives.
  • Customizeable for basic or advance users.
  • Analytics - internal CS activities as well as customer engagement analytics.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Experience Management

  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Badri Sampath | TrustRadius Reviewer

Planhat

  • Giving access rights to different users is powerful but requires some thinking (who can see which accounts).
  • More templates would be great when creating customized dashboards.
  • Not much to complain about really - the team has been very responsive to feedback.
Anonymous | TrustRadius Reviewer

Usability

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
Badri Sampath | TrustRadius Reviewer

Planhat

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Badri Sampath | TrustRadius Reviewer

Planhat

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Experience Management

[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.
Badri Sampath | TrustRadius Reviewer

Planhat

Planhat has a better UI, covers a wide range of features and use-cases. It covers hybrid tech-touch and high touch well. Strong on revenue management.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Experience Management

  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Anonymous | TrustRadius Reviewer

Planhat

  • Improving net retention.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Experience Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Experience Management Editions & Modules

Edition
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006
  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages
Additional Pricing Details

Planhat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Planhat Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Webex Experience Management
8.7
Planhat
10.0

Usability

Cisco Webex Experience Management
8.2
Planhat

Support Rating

Cisco Webex Experience Management
8.2
Planhat

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