Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.
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Weekdone
Score9.9 out of 10
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Weekdone is software built around the best practices of the OKR goal-setting methodology and with an aim to speed up teams’ OKR learning curve, by providing high-quality educational materials and team-tailored OKR coaching throughout the implementation process. Weekdone is headquartered in Tartu, Estonia.
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
User setup and management and team/department creation is not a trivial effort. Requires some deliberate planning.
The deadlines for plans don't connect to the due dates for tasks in systems of record. That can get confusing when Asana says a task is due next week but Weekdone still has a due date of tomorrow.
I'd love to see more contextual support for sections like employee feedback. Maybe a sentence or two suggesting feedback based on the report's weekly entry. If a person had three Problems and only one Progress, Weekdone could suggest some corrective action to make it easier for the management to mitigate problems before they get ugly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have a lunch and learn session with Weekdone next week so they can share their tips and tricks for making the most out of the platform. Since we have been using the platform for a while already, this will be helpful so we can ensure we are making the most of the tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As I remember in 2011-12 Cisco was [the] only goto collaboration tool and it made [the] life of [the] entire team [fun-filled] and productive. The ease of connecting [teams] across the world and making communication effective[.]
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Weekdone started as a pilot within a single team so we didn't have a formal evaluation and selection process. When the pilot was over, we had developed a skill and affinity for the tool with no clear objections, so no other tools were considered. Our process for regular evaluation of incumbent technology at renewal time asks us to consider the cost to value ratio and user adoption/satisfaction. I don't anticipate there being any reason to consider alternatives, other than the long term viability of small software companies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Using Weekdone has helped us meet our quarterly business objectives by tracking each employee's progress.
We have been able to shift resources based on the progress tracked in Weekdone. If we find that a particular project is taking too long or costing too much, we are able to evaluate as needed. We were not able to see this as easily without Weekdone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
