We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
GIT is good to be used for faster and high availability operations during code release cycle. Git provides a complete replica of the repository on the developer's local system which is why every developer will have complete repository available for quick access on his system and they can merge the specific branches that they have worked on back to the centralized repository. The limitations with GIT are seen when checking in large files.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
During initial setups it can be a little confusing.
The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Git has met all standards for a source control tool and even exceeded those standards. Git is so integrated with our work that I can't imagine a day without it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
I am not sure what the official Git support channels are like as I have never needed to use any official support. Because Git is so popular among all developers now, it is pretty easy to find the answer to almost any Git question with a quick Google search. I've never had trouble finding what I'm looking for.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
I've used both Apache Subversion & Git over the years and have maintained my allegiance to Git. Git is not objectively better than Subversion. It's different. The key difference is that it is decentralized. With Subversion, you have a problem here: The SVN Repository may be in a location you can't reach (behind a VPN, intranet - etc), you cannot commit. If you want to make a copy of your code, you have to literally copy/paste it. With Git, you do not have this problem. Your local copy is a repository, and you can commit to it and get all benefits of source control. When you regain connectivity to the main repository, you can commit against it. Another thing for consideration is that Git tracks content rather than files. Branches are lightweight and merging is easy, and I mean really easy. It's distributed, basically every repository is a branch. It's much easier to develop concurrently and collaboratively than with Subversion, in my opinion. It also makes offline development possible. It doesn't impose any workflow, as seen on the above linked website, there are many workflows possible with Git. A Subversion-style workflow is easily mimicked.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Git has saved our organization countless hours having to manually trace code to a breaking change or manage conflicting changes. It has no equal when it comes to scalability or manageability.
Git has allowed our engineering team to build code reviews into its workflow by preventing a developer from approving or merging in their own code; instead, all proposed changes are reviewed by another engineer to assess the impact of the code and whether or not it should be merged in first. This greatly reduces the likelihood of breaking changes getting into production.
Git has at times created some confusion among developers about what to do if they accidentally commit a change they decide later they want to roll back. There are multiple ways to address this problem and the best available option may not be obvious in all cases.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
