Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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Intermedia AnyMeeting Pro
Score7.1 out of 10
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Intermedia AnyMeeting provides web-based video conferencing software designed for small businesses. With AnyMeeting, users have access to a variety of tools to help them host webinars, video conferences, and online meetings complete with screen sharing capabilities.
$9.99
per month per user
Pricing
Cisco Webex Support
Intermedia AnyMeeting Pro
Editions & Modules
No answers on this topic
Lite
$9.99
per month per user
Pro
$12.99
per month per user
Enterprise
$17.99
per month per user
Starter
Free
per month per user
Offerings
Pricing Offerings
Cisco Webex Support
Intermedia AnyMeeting Pro
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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The monthly price on each plan reduces as the number of users increases.
Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AnyMeeting Pro is an easy-to-use tool and it is very resourceful as it comes with most features you would need for video conferencing and basic interactions. AnyMeeting conferencing eases most video conferencing issues. Most users can perform a video conferencing session at any time for strategy meetings or large groups. One of the features we enjoyed was seeing so many coworker's faces during the pandemic. It kept us connected with everyone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ease of use -- setting up a meeting is quick and simple, and so is presenting. PowerPoints can be pre-loaded into the system and displayed/controlled without screen-sharing. Questions and Answers are easily managed in a platform that allows you to view them in a single pane and dismiss them as you answer.
Customization of registration forms -- gather the information you need from your registrants.
Live Chat is always quick and helpful.
The webinar system is browser-based, even for presenters, so you can present from anywhere without needing to download an application.
Built-in time zone converter on our webinar registration pages is useful, as we invite companies worldwide to our webinars.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
During initial setups it can be a little confusing.
The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
It could be clearer, from an admin standpoint, which meeting options allow you to record, prior to setting up the meeting. I don't use it frequently enough to remember which type of meeting will allow me to record, and it takes an extra minute to figure this out when I schedule meetings ahead of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
I give it a nine due to no fault really of the software. It mostly has to deal with buffering and bandwidth issues that could cause the program to not perform as promised. However, this is an area where most also fail. Our current software is horrible in comparison. Not being a decision-maker keeps us from enjoying AnyMeeting Pro on a more common basis. I would rather use this than Teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
Never had to deal with customer support myself. I was told by our tech team that they were pretty responsive and again most issues could not be resolved due to the bandwidth of those attending meetings. The higher the bandwidth the more amazing the performance and the overall meeting flow and results.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
AnyMeeting's free version beats Zoom's free version because of the time limit Zoom imposes on free meetings. However, when going for a paid version, Zoom outperforms AnyMeeting's paid version. The video quality seems to be higher in Zoom. There is also more features available in Zoom as a whole, and I've never had someone not be able to join the Zoom meeting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
