65 Reviews and Ratings
18 Reviews and Ratings
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.Incentivized
Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.Incentivized
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.Incentivized
Easy to organize and group servers.Many different protocols for remote access.The ability to make use of external applications for non-directly supported protocols.Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.Easy to export and share config with new team members (be mindful of what you do with passwords though).Incentivized
During initial setups it can be a little confusing.The look and feel is a little rigid. It feels like it is in need of a smoother UI update.When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.Incentivized
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.Incentivized
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.Incentivized
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.Incentivized
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.Incentivized
Very easy to hand over connections to new starters.Having multiple remote protocols in one place is a massive time saver.Incentivized