What users are saying about
16 Ratings
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • mRemoteNG ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
9.5

mRemoteNG

95%
Cisco Webex Support ranks higher in 9/14 features

Screen sharing

8.2
82%
9 Ratings
N/A
0 Ratings

File transfer

8.3
83%
9 Ratings
10.0
100%
1 Rating

Instant message

7.4
74%
7 Ratings
N/A
0 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
N/A
0 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
10.0
100%
1 Rating

Initiate remote control from mobile

4.4
44%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
9.9
99%
2 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
8.0
80%
1 Rating

Centralized management dashboard

6.8
68%
7 Ratings
N/A
0 Ratings

Session record

8.6
86%
7 Ratings
N/A
0 Ratings

Annotations

6.9
69%
7 Ratings
N/A
0 Ratings

Monitoring and Alerts

6.4
64%
5 Ratings
N/A
0 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
9.9
99%
2 Ratings

Attribute Ratings

  • mRemoteNG is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
9.0

mRemoteNG

90%
2 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

mRemoteNG

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

mRemoteNG

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings

mRemoteNG

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review

Open Source

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
Read full review

Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Read full review

Open Source

  • Easy to organize and group servers.
  • Many different protocols for remote access.
  • The ability to make use of external applications for non-directly supported protocols.
  • Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
  • Easy to export and share config with new team members (be mindful of what you do with passwords though).
Read full review

Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Read full review

Open Source

  • The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
  • It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    mRemoteNG

    Starting Price

    Editions & Modules

    mRemoteNG editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      Open Source

      No answers on this topic

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      Open Source

      No answers on this topic

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      Open Source

      Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
      Read full review

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      Open Source

      Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      Open Source

      • Very easy to hand over connections to new starters.
      • Having multiple remote protocols in one place is a massive time saver.
      Read full review

      Add comparison