What users are saying about
66 Ratings
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Score 8.1 out of 100
65 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Parallels Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

6.7

Cisco Webex Support

67%
8.6

Parallels Desktop

86%
Parallels Desktop ranks higher in 10/14 features

Screen sharing

8.3
83%
9 Ratings
9.1
91%
5 Ratings

File transfer

8.5
85%
9 Ratings
9.3
93%
16 Ratings

Instant message

7.4
74%
7 Ratings
6.0
60%
2 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
8.0
80%
2 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
8.0
80%
5 Ratings

Over-the-Internet remote session

8.1
81%
9 Ratings
8.0
80%
6 Ratings

Initiate remote control from mobile

4.0
40%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

1.8
18%
5 Ratings
10.0
100%
2 Ratings

Remote Active Directory® management

6.2
62%
5 Ratings
9.0
90%
3 Ratings

Centralized management dashboard

7.2
72%
7 Ratings
9.0
90%
7 Ratings

Session record

8.6
86%
7 Ratings
9.3
93%
5 Ratings

Annotations

7.0
70%
7 Ratings
8.7
87%
4 Ratings

Monitoring and Alerts

7.0
70%
5 Ratings
8.7
87%
5 Ratings

Multi-platform remote control

4.8
48%
7 Ratings
9.0
90%
5 Ratings

Attribute Ratings

  • Parallels Desktop is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

7.7

Cisco Webex Support

77%
11 Ratings
8.0

Parallels Desktop

80%
20 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
10.0

Parallels Desktop

100%
1 Rating

Usability

7.0

Cisco Webex Support

70%
1 Rating
10.0

Parallels Desktop

100%
2 Ratings

Support Rating

1.1

Cisco Webex Support

11%
5 Ratings
9.0

Parallels Desktop

90%
11 Ratings

Implementation Rating

Cisco Webex Support

N/A
0 Ratings
10.0

Parallels Desktop

100%
3 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Corel Corporation

The product has evolved over the years and has become a lot easier to use than before. Deploying Virtual Machines is quick and easy and multiple methods from ISO files to direct selection of products is possible with minimal effort. Any organization needing to test or simply do business on multiple platforms without having separate computers for each OS, will love Parallels Desktop. It is doing the same revolution for desktop computers as VMWare did for servers
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Corel Corporation

  • File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders.
  • Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar.
  • Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance.
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Corel Corporation

  • No update for OpenGL 3, which prevents some 3D applications from launching. The Windows-version of SketchUp is but one example.
  • Frequent (yearly) updates which don't always bring benefits (I always skip at least one version).
  • If you don't be careful, it generates 100s of useless Windows-application wrappers in macOS which sometimes take precedence in spotlight over the Mac apps I usually need to use (e.g. SketchUp, Excel, Word, Evernote...). More than once I launched Parallels instead of opening the native Mac app.
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Parallels Desktop

    Starting Price

    $99 per license/per year

    Editions & Modules

    Parallels Desktop editions and modules pricing
    EditionModules
    Parallels Desktop79.991
    Parallels Desktop Pro Edition992
    Parallels Desktop Business Edition99.993
    Parallels Desktop 1649.994
    Parallels Desktop Pro Edition49.995

    Footnotes

    1. per license
    2. per license/per year
    3. per license/per year
    4. per license
    5. per license/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
    Read full review

    Corel Corporation

    The software just works. I will say the renewal process is frustrating if you are decreasing seats, but otherwise the software and the account management is simple and perfect.
    Read full review

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
    Read full review

    Corel Corporation

    It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
    Read full review

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
    Read full review

    Corel Corporation

    We have had rare occasions to contact support about the product. Most questions were easily answered from the knowledge base. When we have had to contact support they were able to provide us with a couple of different solutions and enough resources about how to accomplish said solutions that solving the problem was easy enough.
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    Implementation Rating

    Cisco

    No answers on this topic

    Corel Corporation

    The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
    Read full review

    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
    Read full review

    Corel Corporation

    Parallels offers a much more streamlined and easier to navigate VM configuration interface. Once configured, device compatibility and overall system efficiency appears to be better in Parallels Desktop compared to others. Integration between the Mac host OS and the VM is virtually seamless whether you are just sharing files between the two operating systems or utilizing full-on Coherence mode.
    Read full review

    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
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    Corel Corporation

    • Clearly much cheaper than purchasing a 2nd machine to run Windows on
    • Allows me to work faster with out have to move files from a machine/Drive to another
    • Annual subscription model is a bit cumbersome to renew - would rather just pay a one time flat fee
    Read full review

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