Cisco XDR vs. HCL BigFix

I enjoy how well it integrates Cisco systems to provide a single pane of glass for security events that are easily digestible to the SOC. However there is room for improvement to integrate more seamlessly with non Cisco products. XDR is great to identify where malicious processes are in the MITR kill chain and is useful for threat analysis.

Incentivized

HCL BigFix is well-suited:

1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
   However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

• Providing visibility for threat risks
• Detecting holes in the network that have vulnerabilites
• Flagging ddos events and kicking off an incident response

Incentivized

• Software inventory.
• Patch deployment.
• Patch review.

Incentivized

• XDR can improve with more integrations
• XDR can be improved with more programmability for the end user
• XDR can be improved with more options to mitigate events

Incentivized

• The patching function is difficult for RedHat Linux servers, and can be improved.
• The site configuration and access control appears to be cumbersome.

Incentivized

Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.

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While both products were both easy to use and would have fit our environment, we are a very heavy Cisco shop and Cisco Cisco XDR fit better with the rest of our software portfolio. Stellar Cyber has some additional functionality in addition to Cisco XDR but the cost difference didn't work with our budget.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

• It has reduced the number of tools we have had to budget for.
• We were able to replace a third part MDR service with Cisco XDR

Incentivized

• When there is a need to patch a Windows System it has worked

Incentivized