What users are saying about
6 Ratings
3 Ratings
6 Ratings
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Score 8 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
Novi Survey
6.3
Survey templates
Clarabridge
Novi Survey
6.0
Themes
Clarabridge
Novi Survey
6.0
Custom logo/branding
Clarabridge
Novi Survey
7.0

Survey Content

Clarabridge
Novi Survey
8.7
Changes to live survey
Clarabridge
Novi Survey
9.0
Question design help
Clarabridge
Novi Survey
9.0
Multiple question types
Clarabridge
Novi Survey
8.0

Survey Logic

Clarabridge
Novi Survey
9.0
Survey logic flexibility
Clarabridge
Novi Survey
9.0

Survey Reporting & Analytics

Clarabridge
Novi Survey
8.6
Response tracking
Clarabridge
Novi Survey
9.0
Data export
Clarabridge
Novi Survey
9.0
Standard reports
Clarabridge
Novi Survey
9.0
Custom reports
Clarabridge
Novi Survey
9.0
Analytics
Clarabridge
Novi Survey
7.0

Survey Administration & Security

Clarabridge
Novi Survey
8.0
Access controls
Clarabridge
Novi Survey
8.0
Compliance
Clarabridge
Novi Survey
8.0

Survey Distribution

Clarabridge
Novi Survey
7.0
Respondent restrictions
Clarabridge
Novi Survey
7.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
Novi Survey
8.0

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