Clarabridge (discontinued) vs. OPINATOR

Clarabridge (discontinued)

11 Reviews and Ratings

OPINATOR

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clarabridge (discontinued)	Score10 out of 10	N/A	Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.	N/A
OPINATOR	N/A	N/A	OPINATOR aims to connect businesses with people. Its Personalized CX Management platform promises to enable you to generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel. According to the vendor, key benefits are: - boost engagement in VoC, NPS and CEM programs (up to 10X responses in some cases) - identify and reduce customer effort - get better insights. Companies and brands like BBVA, GAP, The North Face, ING…	N/A

Pricing

Clarabridge (discontinued)

OPINATOR

No answers on this topic

No answers on this topic

Pricing Offerings
Clarabridge (discontinued)	OPINATOR
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

—

—

Best Alternatives
	Clarabridge (discontinued)	OPINATOR
Small Businesses	MindTouch Score7 out of 10	MindTouch Score7 out of 10
Medium-sized Companies	Sogolytics Score9 out of 10	Sogolytics Score9 out of 10
Enterprises	Medallia Score8.9 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Clarabridge (discontinued)	OPINATOR
Likelihood to Recommend	5.0 (4 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (1 ratings)	- (0 ratings)

User Testimonials
	Clarabridge (discontinued)	OPINATOR
Likelihood to Recommend	Discontinued Products The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives. Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	OPINATOR No answers on this topic
Pros	Discontinued Products With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure. Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor. Jean-Marie Hoffelinck Advisor Online Communication Read full review	OPINATOR No answers on this topic
Cons	Discontinued Products User interface could be more intuitive. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review	OPINATOR No answers on this topic
Likelihood to Renew	Discontinued Products Extensive featureset, great customer service. Jean-Marie Hoffelinck Advisor Online Communication Read full review	OPINATOR No answers on this topic
Alternatives Considered	Discontinued Products We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform Incentivized Verified User Read full review	OPINATOR No answers on this topic
Return on Investment	Discontinued Products Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues. Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	OPINATOR No answers on this topic
ScreenShots		OPINATOR Screenshots