What users are saying about
2 Ratings
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Score 9.5 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Contactability
6.3
Customer data management / contact management
Clear C2 C2CRM
9.0
Contactability
6.0
Workflow management
Clear C2 C2CRM
9.5
Contactability
7.0
Territory management
Clear C2 C2CRM
8.9
Contactability
7.0
Opportunity management
Clear C2 C2CRM
9.5
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Contactability
6.0
Contract management
Clear C2 C2CRM
10.0
Contactability
5.0
Quote & order management
Clear C2 C2CRM
9.0
Contactability
6.0
Interaction tracking
Clear C2 C2CRM
9.0
Contactability
7.0
Channel / partner relationship management
Clear C2 C2CRM
9.0
Contactability
6.0

Customer Service & Support

Clear C2 C2CRM
9.6
Contactability
4.3
Case management
Clear C2 C2CRM
10.0
Contactability
4.0
Call center management
Clear C2 C2CRM
9.5
Contactability
5.0
Help desk management
Clear C2 C2CRM
9.5
Contactability
4.0

Marketing Automation

Clear C2 C2CRM
9.8
Contactability
6.0
Lead management
Clear C2 C2CRM
10.0
Contactability
6.0
Email marketing
Clear C2 C2CRM
9.5
Contactability
6.0

CRM Project Management

Clear C2 C2CRM
9.3
Contactability
6.7
Task management
Clear C2 C2CRM
9.5
Contactability
6.0
Billing and invoicing management
Clear C2 C2CRM
9.0
Contactability
7.0
Reporting
Clear C2 C2CRM
9.5
Contactability
7.0

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Contactability
6.3
Forecasting
Clear C2 C2CRM
9.5
Contactability
6.0
Pipeline visualization
Clear C2 C2CRM
9.0
Contactability
7.0
Customizable reports
Clear C2 C2CRM
9.0
Contactability
6.0

Customization

Clear C2 C2CRM
9.2
Contactability
7.0
Custom fields
Clear C2 C2CRM
9.5
Contactability
7.0
Custom objects
Clear C2 C2CRM
9.0
Contactability
8.0
Scripting environment
Clear C2 C2CRM
9.5
Contactability
6.0
API for custom integration
Clear C2 C2CRM
9.0
Contactability

Security

Clear C2 C2CRM
9.0
Contactability
6.5
Single sign-on capability
Clear C2 C2CRM
9.0
Contactability
7.0
Role-based user permissions
Clear C2 C2CRM
8.9
Contactability
6.0

Social CRM

Clear C2 C2CRM
9.5
Contactability
7.0
Social data
Clear C2 C2CRM
10.0
Contactability
6.0
Social engagement
Clear C2 C2CRM
9.0
Contactability
8.0

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Contactability
7.0
Marketing automation
Clear C2 C2CRM
9.0
Contactability
6.0
Compensation management
Clear C2 C2CRM
8.0
Contactability
8.0

Platform

Clear C2 C2CRM
7.0
Contactability
6.0
Mobile access
Clear C2 C2CRM
7.0
Contactability
6.0

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Contactability
7.0

Usability

Clear C2 C2CRM
9.0
Contactability

Support Rating

Clear C2 C2CRM
9.0
Contactability

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