What users are saying about
4 Ratings
2 Ratings
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Score 9.5 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Hiver
Customer data management / contact management
Clear C2 C2CRM
9.0
Hiver
Workflow management
Clear C2 C2CRM
9.5
Hiver
Territory management
Clear C2 C2CRM
8.9
Hiver
Opportunity management
Clear C2 C2CRM
9.5
Hiver
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Hiver
Contract management
Clear C2 C2CRM
10.0
Hiver
Quote & order management
Clear C2 C2CRM
9.0
Hiver
Interaction tracking
Clear C2 C2CRM
9.0
Hiver
Channel / partner relationship management
Clear C2 C2CRM
9.0
Hiver

Customer Service & Support

Clear C2 C2CRM
9.6
Hiver
Case management
Clear C2 C2CRM
10.0
Hiver
Call center management
Clear C2 C2CRM
9.5
Hiver
Help desk management
Clear C2 C2CRM
9.5
Hiver

Marketing Automation

Clear C2 C2CRM
9.8
Hiver
Lead management
Clear C2 C2CRM
10.0
Hiver
Email marketing
Clear C2 C2CRM
9.5
Hiver

CRM Project Management

Clear C2 C2CRM
9.3
Hiver
Task management
Clear C2 C2CRM
9.5
Hiver
Billing and invoicing management
Clear C2 C2CRM
9.0
Hiver
Reporting
Clear C2 C2CRM
9.5
Hiver

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Hiver
Forecasting
Clear C2 C2CRM
9.5
Hiver
Pipeline visualization
Clear C2 C2CRM
9.0
Hiver
Customizable reports
Clear C2 C2CRM
9.0
Hiver

Customization

Clear C2 C2CRM
9.2
Hiver
Custom fields
Clear C2 C2CRM
9.5
Hiver
Custom objects
Clear C2 C2CRM
9.0
Hiver
Scripting environment
Clear C2 C2CRM
9.5
Hiver
API for custom integration
Clear C2 C2CRM
9.0
Hiver

Security

Clear C2 C2CRM
9.0
Hiver
Single sign-on capability
Clear C2 C2CRM
9.0
Hiver
Role-based user permissions
Clear C2 C2CRM
8.9
Hiver

Social CRM

Clear C2 C2CRM
9.5
Hiver
Social data
Clear C2 C2CRM
10.0
Hiver
Social engagement
Clear C2 C2CRM
9.0
Hiver

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Hiver
Marketing automation
Clear C2 C2CRM
9.0
Hiver
Compensation management
Clear C2 C2CRM
8.0
Hiver

Platform

Clear C2 C2CRM
7.0
Hiver
Mobile access
Clear C2 C2CRM
7.0
Hiver

Incident and problem management

Clear C2 C2CRM
Hiver
8.9
Organize and prioritize service tickets
Clear C2 C2CRM
Hiver
8.5
Ticket creation and submission
Clear C2 C2CRM
Hiver
9.1
Ticket response
Clear C2 C2CRM
Hiver
9.1

Multi-Channel Help

Clear C2 C2CRM
Hiver
9.1
Email support
Clear C2 C2CRM
Hiver
9.1

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Hiver
10.0

Usability

Clear C2 C2CRM
9.0
Hiver

Support Rating

Clear C2 C2CRM
9.0
Hiver

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