What users are saying about
10 Ratings
4 Ratings
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Score 9.3 out of 100
10 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.7

    Clear C2 C2CRM

    87%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.9

    Clear C2 C2CRM

    89%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 3/3 features

    Case management

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.0

    Clear C2 C2CRM

    90%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 2/2 features

    Lead management

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    Email marketing

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.6

    Clear C2 C2CRM

    86%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 3/3 features

    Task management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Reporting

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.9

    Clear C2 C2CRM

    89%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 3/3 features

    Forecasting

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.7

    Clear C2 C2CRM

    87%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 4/4 features

    Custom fields

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.5

    Clear C2 C2CRM

    85%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 2/2 features

    Single sign-on capability

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.8

    Clear C2 C2CRM

    88%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 2/2 features

    Social data

    9.3
    93%
    2 Ratings
    N/A
    0 Ratings

    Social engagement

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.5

    Clear C2 C2CRM

    85%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Platform

    7.7

    Clear C2 C2CRM

    77%

    Hiver

    Feature Set Not Supported
    N/A
    Clear C2 C2CRM ranks higher in 1/1 features

    Mobile access

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Clear C2 C2CRM

    Feature Set Not Supported
    N/A
    2.3

    Hiver

    23%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.7
    17%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Multi-Channel Help

    Clear C2 C2CRM

    Feature Set Not Supported
    N/A
    3.5

    Hiver

    35%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Attribute Ratings

    • Clear C2 C2CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    Clear C2 C2CRM

    90%
    3 Ratings
    1.8

    Hiver

    18%
    3 Ratings

    Usability

    9.0

    Clear C2 C2CRM

    90%
    2 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    9.0

    Clear C2 C2CRM

    90%
    2 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Likelihood to Recommend

    Clear C2 C2CRM

    It
    allows the best sales with our customers. It is the best CRM software in the
    market. If customers need help then it allows their users to contact them
    directly and they give good feedback in a short time.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Clear C2 C2CRM

    • An incredible application in making sales and marketing in a single go.
    • Good to comprehend business opportunities and to protect the product’s promotion in the market.
    • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
    • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
    • Its managing abilities are not underestimated because of its to-the-point business overview.
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Clear C2 C2CRM

    • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    Clear C2 C2CRM

    Starting Price

    $37 per month per user

    Editions & Modules

    Clear C2 C2CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

      Hiver

      Starting Price

      $14 /user/month

      Editions & Modules

      Hiver editions and modules pricing
      EditionModules
      PLUS PLAN$14.001
      PREMIUM PLAN$22.002
      ENTERPRISE PLAN$34.003

      Footnotes

      1. /user/month
      2. /user/month
      3. /user/month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Clear C2 C2CRM

      I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
      Read full review

      Hiver

      Easy to use
      Read full review

      Support Rating

      Clear C2 C2CRM

      C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
      Read full review

      Hiver

      Support is there, can be slow at times.
      Read full review

      Alternatives Considered

      Clear C2 C2CRM

      I HIGHLY recommend Clear C2 C2CRM above any other platform.
      Read full review

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Return on Investment

      Clear C2 C2CRM

      • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
      • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
      • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
      Read full review

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Screenshots

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