What users are saying about
2 Ratings
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Score 6.1 out of 100
32 Ratings
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Score 8 out of 100

Likelihood to Recommend

ClearDATA

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.
Anonymous | TrustRadius Reviewer

IBM Cloud File Storage

If you're thinking about deploying a cloud scenario with a lot of users in which performance is a must and stability is very much required you can go with IBM Cloud File Storage. Personally I had some problems with a LUN that didn't connect even though I authorized it and in that sense support could get better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

ClearDATA
IBM Cloud File Storage
7.7
Service-level Agreement (SLA) uptime
ClearDATA
IBM Cloud File Storage
8.6
Dynamic scaling
ClearDATA
IBM Cloud File Storage
8.3
Elastic load balancing
ClearDATA
IBM Cloud File Storage
8.3
Pre-configured templates
ClearDATA
IBM Cloud File Storage
6.9
Monitoring tools
ClearDATA
IBM Cloud File Storage
7.8
Pre-defined machine images
ClearDATA
IBM Cloud File Storage
6.4
Operating system support
ClearDATA
IBM Cloud File Storage
8.2
Security controls
ClearDATA
IBM Cloud File Storage
8.8
Automation
ClearDATA
IBM Cloud File Storage
6.0

Pros

ClearDATA

  • Leadership is very attentive, working hard to forge interpersonal relationships
Anonymous | TrustRadius Reviewer

IBM Cloud File Storage

  • Simple file system sharing
  • Lots of storage space (up to 12 TB)
  • Choice of performance (up to 10 IOPS/GB)
  • Simple interface to order more storage
  • Quick interface to allow more servers to share the file store
  • Security - only allows access from specified server(s)
Anonymous | TrustRadius Reviewer

Cons

ClearDATA

  • Support was a challenge. Often tickets would sit until escalated.
  • Clear expectations on both sides caused communication challenges.
  • Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.
Anonymous | TrustRadius Reviewer

IBM Cloud File Storage

  • More flexibility in storage option, although the limit of 12 TB is quite good.
  • A more detailed manual when it comes to the implementation of the software in the company.
Georgios Samaras | TrustRadius Reviewer

Support Rating

ClearDATA

No score
No answers yet
No answers on this topic

IBM Cloud File Storage

IBM Cloud File Storage 8.8
Based on 9 answers
I just had one issue requiring contacting the support. People were very friendly and helpful. I cannot rate better because I have not been exposed to other similar situations (just had one single issue in 6 months), and cannot rate lower because this proves that IBM is trustworthy. I think it is fair.
Nicolas Hubert | TrustRadius Reviewer

Implementation Rating

ClearDATA

No score
No answers yet
No answers on this topic

IBM Cloud File Storage

IBM Cloud File Storage 8.0
Based on 4 answers
Our contact at IBM helped the entire company roll out with the cloud and it really helped. They were available all the time to answer any questions, adn troubleshoot any hiccups along the way. Most of our issues were use error, and they never got frustrated and were always willing to help
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClearDATA

Zadara:This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.
Anonymous | TrustRadius Reviewer

IBM Cloud File Storage

IBM Cloud File Storage stacks up fairly well against the competitors as their service offerings and pricing are very similar. It is all based on your organization's use and size, which will determine which solution will work best for you and your organization.
Anonymous | TrustRadius Reviewer

Return on Investment

ClearDATA

  • Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
  • Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
  • From a customer service standpoint, it was 50/50.
Anonymous | TrustRadius Reviewer

IBM Cloud File Storage

  • It has made file storage a one-stop shop.
  • It allows us to free up time to focus on new projects and easily find needed resources.
Anonymous | TrustRadius Reviewer

Pricing Details

ClearDATA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Cloud File Storage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClearDATA
6.0
IBM Cloud File Storage
8.2

Support Rating

ClearDATA
IBM Cloud File Storage
8.8

Implementation Rating

ClearDATA
IBM Cloud File Storage
8.0

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